- Proven experience in planning and exercising recovery testing.- Drill coordination, execution, management, and Drill Reporting. Disaster Recovery- Co-ordinate with BCM Committee for necessary alignment of DR Plans to Business Continuity Plans- Leading Annual Disaster Drills and failover testing for various critical Applications which had the participation of the technical and Application team.- Facilitated regular status updates and communication with project stakeholders, fostering transparency and maintaining alignment with project goals. Conducted risk assessments and business impact analyses to identify vulnerabilities and prioritize recovery efforts.- Developed and executed BCP and DR plans, ensuring seamless operations during critical events.

• Hands-on experience in PaaS Services, LaaS, Virtual Machines, Network Critical Components, Critical Member Server VM, Azure Storage, Azure Backup, Key Vaults.• Working with client and functional requirements within Service Now.• Enhancement and development in Incident Management, Change Management and Task Management. • Experienced on escalated tasks related to interconnectivity issues and complex cloud-based identity management and user authentication, • Handled escalated support tickets till closure for MS Azure PaaS platform. Analyse application data to assess performance and uncover problems.• Complete root cause analysis of defects. • Performed Patch management, also hands on experience in trouble shooting related to user’s access, password reset and account unlock.• Experience with Microsoft SQL Server and Citrix experience is a plus.• Excellent troubleshooting skills and good in prioritizing.• APM (Server Monitoring): AppDynamicsIncident Management• Responsible for the complete process adherence and handling of incidents according to SLA. • Responsible for running technical and management breach for P1, P2 providing update to management in timely basis. • Broadcasting communication for P1, P2 to stake holders keeping them updated on the progress of incident. • Co-operation with team manager of all support teams to ensure swift resolution of incidents within SLA.