Responsibilities:• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.• Leading a team including release management, interacting with web development teams, stakeholders on a daily basis for Business requirements.• Involved in gathering business, functional transforming to system requirements with better implementation strategies logic.• Used WorkBench for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files.• Created workflow rules and defined related tasks, time-based workflows, email alerts, field updates to implement business logic.• Designed. Developed Aura,LWC,Lightning Components using Apex classes, Controllers, Handlers, triggers, etc, with more than 85% test cases and code coverage.• Designed and Developed custom components, custom Apex classes and triggers, bug and fixes, user support, validations, process builder processes, custom objects and fields, security cleanup, etc. • Built validation rules, process builder's that were instrumental in data cleanup for leads and cases.• Designed Campaign tab component in service console with limited business and functional requirements.• Used SOQL & SOSL for data manipulation needs of the application using platform DB objects. • Managing day-to-day case management issues with user’s and ranking top 3 in handling and providing services to users in the company.• Responsible for all Unit testing, UAT testing, deployments which includes self changes and team changes all the org’s.• Involved in customizing records types, tabs, list views, queues, column fields, page layouts, etc.• Implemented Single Sign on (SSO), Email relay, login IP ranges and setup the password policies for the organization.• Designed and deployed Custom tabs, buttons, validation rules, triggers, Approval Processes and Auto-Response Rules ETC,.

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.• Performed the roles of Salesforce.com Administrator / Implementer in the organization.• Created workflow rules and defined related tasks, time-based workflows, email alerts, field updates to implement business logic.• Involved in developing New Lightning Application.• Developed custom lightning components as a part of Lightning migration.• Upgraded some Apps from salesforce Classic to lightning experience to develop rich user interface and better interaction of pages.• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files.• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

• Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.• Worked with Lightning Design System, Lightning App Builder, Lightning Component -Framework, Lightning customizations, Lightning CSS framework. • Used refined global search in Lightning by developing Apex classes and Controllers. • Used lightning design systems frame work in visual force pages to make the lightning UI. • Administering the SalesForce.com configuration, functionality of Salesforce CRM. Functions include but are not limited to: configuration, Standard and Custom reports and dashboard development• Created custom objects, Fields, Triggers, workflows and validation rules to manage information on products, orders, and vendors.• Generated Visualforce pages utilizing custom controllers in combination with controller extensions to facilitate order entry and returns.• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application. • Used AMPScripting embed within HTML emails and SMS messages to control the content.• Build Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud