- Leading current application transformation project. Major activity involved are market research and analysis, including design survey and data collection, to inform product development decisions for new product development, UI/UX design and enhancements.- Successfully launched ImpexDocs Integration APIs, achieving a 70% standardization in integrations compared to custom development. This led to increased customer adoption and improvements in integration processes, resulting in significant savings in both development time and costs.- Coaching Agile teams on SDLC best practices for continuous delivery, increasing quality of products, and accuracy of velocity predictions for better capacity and sprint planning.- Managing relationships with key clients, ensuring alignment with their needs and driving service enhancements based on feedback.- Led product strategy and development for Impex Import, an independent Import order management module by collaborating with engineering, design, and marketing teams to define and prioritize product backlog and market launch.

- Developed and implemented product strategies that resulted in a 10% increase in annual revenue and enhanced customer satisfaction through faster implementations and improved business processes. - Successfully managing cross-functional teams of 15 members – including development, implementation, testing and Customer support departments. - Coordinating with Senior management to streamline operational efficiency, resulting in a good reduction in operating costs and increased profitability. - Spearheaded the development of NEXDOCs integration, completing the project within 3 months and ensuring the application was ready for a timely Go-Live.

- Elicit business requirements using interviews, document analysis, requirements workshops, site visits, and workflow analysis. - Manage agile sprints across multiple teams to drive timelines and initiatives.- Effectively understand business priorities and requirements and create the needed Epics, Features, and User Stories.- Subject matter expert working with key business partners in the definition, testing, training, implementation, and support of functional requirements.- Leading and managing a team of 6+ people; track and remove internal and external impediments; coordinating teamwork between onshore & offshore resources; providing technical support to team members.- Creation and maintenance of Knowledge articles and user training manuals for the software product.- Participate in post-live project activities including evaluation of success criteria, identification of best practices, lessons learned, and strategies for future releases and adoption activities, including documentation and user training. - Using Fresh release to manage the dashboards to showcase project statuses and relevant insights.

- Created a user-friendly and systematic information management system that reduced data-retrieval time. - Identified issues and missing functionalities in the current website prepared change request document and maintained issues and CR tracker.

- Recorded cases in Freshdesk ticketing system and assigned/followed-up with case managers and clients to ensure the issue is resolved and cases are completed.- Planned, Co-ordinate and execute the Be-Connected Digital Literacy program.- Managed ISC web presence to boost brand awareness and maintain a strong online company presence through social media.

- Conducted requirements gathering/analysis via information gathering sessions with business users from multiple operating units like Capital | Regulatory | Bank & Financial | Group Finance Reporting- Analyzed client’s business requirement and process through document analysis, interviews, and workflow analysis, along with UAT support.- Translated business requirements into various documentation deliverables such as functional specifications, use cases, workflow/process diagrams, etc.