Priya Saxena work email
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• An Executive MBA graduate from Warwick Business School, UK and seeking a full-time career in Consultancy/Product Management role to enhance customer experiences that delivers continued success of aninnovative organization.• Working as a Lead Consultant with 10+ years of experience eminently involved in project life cycle execution, comprised of creating business documents, project delivery, intermediate demos, end user training,support and TTT session.• Supported Product Owner by managing product backlog, refining user stories and ensuring the delivery of solutions that meet customer needs and drive business growth in an agile environment.• Contributed in key areas of product management by identifying the unmet needs of the customer, prioritizing goals and achievements and capturing the user feedback after sprint demo to further enhance the product.• Skilled to lead cross-• functional teams. Possesses analytical and problem-solving abilities with a customercentricapproach.• Experienced in multiple industries including Healthcare, Hardware, Finance, Telecommunications, Aviation and Utility.• Committed to provide customer-centric service whilst ensuring high customer satisfaction and respecting the deadlines.
Marlabs Innovations (P) Ltd.
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Salesforce Lead ConsultantMarlabs Innovations (P) Ltd. Jan 2023 - PresentNoida, Uttar Pradesh, India• Prepared SOW and demonstrated project kick-off presentation• Understanding the challenges and uncovering these by running discovery sessions and workshops with the intended audience• Ownership of requirement gathering sessions to suggest the best product and customizations• Responsible for timely submission and sign off of the FRS that entails To-Be process, As-Is process, In-Scope Out-of-scope to name a few• Adhered to the project timelines by getting the timely sign-off from the customer before the development starts• Participated in design discussions with the project team• Delivered intermediate technical/application demos to the customer• Provided scenario matrix, end user training and user manual for effective user adoption of the application• Contributed towards hiring drives• Demonstration of project implementation in org-wide event
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Presales ConsultantMarlabs Innovations Ltd. Jan 2023 - PresentNoida, Uttar Pradesh, India• Worked closely with Sales to convert the prospect into a definite lead• Clear communication and coordination between sales and delivery team• Understanding the objectives, requirements, business processes, discover the customer pain points and provide answers to questions in a Request for Information (RFI)• Articulating solution, defining in-scope and out-of-scope activities, overall architecture, project delivery approach (or Implementation methodology), overall high-level estimates, solution approach, functional/technical assumption, risks and mitigation, commercials (FP/T&M) and case studies in response to the RFP• Designed/delivered presentations and conducted POCs wherever required to assist clients validate requirements• Worked cross-functionally and independently with business, sales, technology and finance team to ensure the timely and successful delivery of the solutions inline with the customer needs and objectives
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Salesforce Functional ConsultantCapgemini Sep 2021 - Dec 2022Birmingham, England, United Kingdom• Led a team of 8 developers and 5 consultants• Understanding the customer needs and the issues they are facing with the legacy system• Liaising between customer and the development team• Providing feature overview to the functional consultants, data migration team, tech leads and architect• Created business process flows for business users and Data flow diagram for technical team on the features after discussing the proposed design with architect and technical lead• Assisted customers in UAT testing and identifying the gap to convert it into enhancements and/or defects• Involved in MoSCoW prioritization of features and providing high-level efforts on those features that are required for all the Must-have, Should-have, and Could-have• Responsible for delivering the sprint demo and taking sign off from the business once completed successfully• Worked with UI/UX designer and BAs to make the design customer friendly• Performed POCs on the features much ahead of sprint commencement and identified the gap (if any) to communicate it to the development team -
Salesforce Administrator/ConsultantArkk May 2021 - Jul 2021· Understanding and documenting the requirements from the different stakeholders by organising multiple meetings and suggesting the best possible feature/solution that meet their needs.· Taking ownership of functional issues by identifying underlying problems, analysing potential solutions and implementing system resolutions, including feasible workarounds.· Developed training materials and provided training and support to end users of the system. · Worked on frequently changing requirements for sales and marketing clouds.· Assisting users in configuring reports by using advance reporting features like joined reports, field-to-field level filters and row-level formulas.· Streamlining existing application and working on delivery of new products using Salesforce CPQ.· Expertise in performance and scalability optimisation of Salesforce application including process builders and other configurations.· Experienced in different project management methodologies like traditional waterfall and agile. -
Salesforce ConsultantTata Consultancy Services Jun 2013 - Jun 2014United States• Led a team of 12 members providing support to Genentech’s 2,000+ users in US and Canada locations.• Worked closely with Sales Operations team on territory alignment, reports, data loads and system configuration on Force.com.• Automated production job monitoring process that reduced the manual effort and resource cost by 50%.• Performed configuration and security changes on salesforce.com application for maintaining the integrity of the system.• Designated subject matter expert in the iPad/iPhone in house custom applications designed for sales executives.• Queue manager for level 3 tickets logged by business and end-users whilst ensuring quick turnaround to the problems. -
Salesforce ConsultantTata Consultancy Services Apr 2010 - May 2013Bengaluru, Karnataka, India• Created test case automation framework for Qualcomm that not only added customer value but also mitigated the deliverables quality risks by at least 80% across multiple projects.• Shared expertise and conducted trainings for internal and external teams on Salesforce application for the latest updates and features of the product that strengthened client dependability and reliability.• Played role in the project governance to ensure that the product functionalities are aligned with the user requirements and conducted best practices sessions for flawless delivery to the client.• Leveraged extensive knowledge of CRM skills in mentoring other teams with core design and innovation driven techniques.• Defined annual goals for the team and motivated them to achieve those goals with recurring one-on-ones, soft skills trainings and knowledge sharing sessions which in turn reduced the attrition rate tremendously.• Led and created the project plan to decommission the legacy systems thereby reducing the maintenance cost by 30%.• Drove multiple projects to completion while collaborating across several cross-functional teams including product, development, test and support teams.
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Salesforce AdministratorWipro Technologies Sep 2006 - Mar 2010Greater Noida• Designed and presented analytical sales reports and dashboards in Salesforce.com to senior executives at Ricoh, India.• Conducted operational trainings of CRM application for the Sales team at Kent RO Systems and Ricoh.• Integrated Salesforce application with mobile devices for better customer experience at Kent RO Systems.• Created technical programs to determine the credit scores of customers for Janalakshmi Financial Services.
Priya Saxena Skills
Priya Saxena Education Details
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Master Of Business Administration - Mba -
Uttar Pradesh Technical UniversityInformation Technology
Frequently Asked Questions about Priya Saxena
What company does Priya Saxena work for?
Priya Saxena works for Marlabs Innovations (P) Ltd.
What is Priya Saxena's role at the current company?
Priya Saxena's current role is Lead Consultant | Salesforce | Exec. MBA.
What is Priya Saxena's email address?
Priya Saxena's email address is pr****@****hoo.com
What schools did Priya Saxena attend?
Priya Saxena attended University Of Warwick - Warwick Business School, Uttar Pradesh Technical University.
What are some of Priya Saxena's interests?
Priya Saxena has interest in Listening Music, Dancing, Learning New Things, Playing Song Bank Keyboard, Singing.
What skills is Priya Saxena known for?
Priya Saxena has skills like Salesforce.com Certified Administrator, Salesforce.com Certified Developer, Salesforce.com Certified Consultant, Force.com, Visual Force, Solution Architecture, Sfdc, Requirements Analysis, Data Migration, Cloud Computing, Requirements Gathering, Apex Data Loader.
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