Priya Saxena Email & Phone Number

Noida, Uttar Pradesh, India

• Prepared SOW and demonstrated project kick-off presentation• Understanding the challenges and uncovering these by running discovery sessions and workshops with the intended audience• Ownership of requirement gathering sessions to suggest the best product and customizations• Responsible for timely submission and sign off of the FRS that entails To-Be process, As-Is process, In-Scope Out-of-scope to name a few• Adhered to the project timelines by getting the timely sign-off from the customer before the development starts• Participated in design discussions with the project team• Delivered intermediate technical/application demos to the customer• Provided scenario matrix, end user training and user manual for effective user adoption of the application• Contributed towards hiring drives• Demonstration of project implementation in org-wide event

Noida, Uttar Pradesh, India

• Worked closely with Sales to convert the prospect into a definite lead• Clear communication and coordination between sales and delivery team• Understanding the objectives, requirements, business processes, discover the customer pain points and provide answers to questions in a Request for Information (RFI)• Articulating solution, defining in-scope and out-of-scope activities, overall architecture, project delivery approach (or Implementation methodology), overall high-level estimates, solution approach, functional/technical assumption, risks and mitigation, commercials (FP/T&M) and case studies in response to the RFP• Designed/delivered presentations and conducted POCs wherever required to assist clients validate requirements• Worked cross-functionally and independently with business, sales, technology and finance team to ensure the timely and successful delivery of the solutions inline with the customer needs and objectives

Birmingham, England, United Kingdom

• Led a team of 8 developers and 5 consultants• Understanding the customer needs and the issues they are facing with the legacy system• Liaising between customer and the development team• Providing feature overview to the functional consultants, data migration team, tech leads and architect• Created business process flows for business users and Data flow diagram for technical team on the features after discussing the proposed design with architect and technical lead• Assisted customers in UAT testing and identifying the gap to convert it into enhancements and/or defects• Involved in MoSCoW prioritization of features and providing high-level efforts on those features that are required for all the Must-have, Should-have, and Could-have• Responsible for delivering the sprint demo and taking sign off from the business once completed successfully• Worked with UI/UX designer and BAs to make the design customer friendly• Performed POCs on the features much ahead of sprint commencement and identified the gap (if any) to communicate it to the development team

· Understanding and documenting the requirements from the different stakeholders by organising multiple meetings and suggesting the best possible feature/solution that meet their needs.· Taking ownership of functional issues by identifying underlying problems, analysing potential solutions and implementing system resolutions, including feasible workarounds.· Developed training materials and provided training and support to end users of the system. · Worked on frequently changing requirements for sales and marketing clouds.· Assisting users in configuring reports by using advance reporting features like joined reports, field-to-field level filters and row-level formulas.· Streamlining existing application and working on delivery of new products using Salesforce CPQ.· Expertise in performance and scalability optimisation of Salesforce application including process builders and other configurations.· Experienced in different project management methodologies like traditional waterfall and agile.

United States

• Led a team of 12 members providing support to Genentech’s 2,000+ users in US and Canada locations.• Worked closely with Sales Operations team on territory alignment, reports, data loads and system configuration on Force.com.• Automated production job monitoring process that reduced the manual effort and resource cost by 50%.• Performed configuration and security changes on salesforce.com application for maintaining the integrity of the system.• Designated subject matter expert in the iPad/iPhone in house custom applications designed for sales executives.• Queue manager for level 3 tickets logged by business and end-users whilst ensuring quick turnaround to the problems.

Bengaluru, Karnataka, India

• Created test case automation framework for Qualcomm that not only added customer value but also mitigated the deliverables quality risks by at least 80% across multiple projects.• Shared expertise and conducted trainings for internal and external teams on Salesforce application for the latest updates and features of the product that strengthened client dependability and reliability.• Played role in the project governance to ensure that the product functionalities are aligned with the user requirements and conducted best practices sessions for flawless delivery to the client.• Leveraged extensive knowledge of CRM skills in mentoring other teams with core design and innovation driven techniques.• Defined annual goals for the team and motivated them to achieve those goals with recurring one-on-ones, soft skills trainings and knowledge sharing sessions which in turn reduced the attrition rate tremendously.• Led and created the project plan to decommission the legacy systems thereby reducing the maintenance cost by 30%.• Drove multiple projects to completion while collaborating across several cross-functional teams including product, development, test and support teams.

Greater Noida

• Designed and presented analytical sales reports and dashboards in Salesforce.com to senior executives at Ricoh, India.• Conducted operational trainings of CRM application for the Sales team at Kent RO Systems and Ricoh.• Integrated Salesforce application with mobile devices for better customer experience at Kent RO Systems.• Created technical programs to determine the credit scores of customers for Janalakshmi Financial Services.

Master Of Business Administration - Mba

Bachelor Of Technology (B.Tech.), Information Technology