Leading U.S. Mortgage operations, overseeing processes such as Mortgage Insurance and Taxation (Escrow).Ensuring 100% achievement of internal and external quality score targets.Managing day-to-day team operations and performance evaluation.Setting and achieving team goals within specified deadlines.Identifying training needs and providing effective coaching.Facilitating open communication and conflict resolution within the team.Organizing team-building activities to enhance collaboration.

Excelling in voice and non-voice processes as a Subject Matter Expert and Acting Lead.Successfully managing multiple processes across various clients in Origination and Servicing.Expertise in key processes such as Closing Final Doc's recovery, Recorded Instruments, Final Title Policy, Indexing, and Data Extraction.

Managed Australian-based Financial Advisers and their clients, covering Superannuation, Insurance, Retirement Planning, and Tax Planning.Specialized in comprehensive financial planning tasks, including Statement of Advice preparation, administrative duties, and pre & post Paraplanning tasks.Expertise extended to tasks such as Research, Quotes, Insurance pre-assessment, Reports comparison, Cash flow modeling, and advice Implementation.

Collaborated closely with banks to ensure smooth loan operations through document submission and relevant inputs.Advised customers on appropriate solutions based on their needs.Managed Demand Notes issuance and followed up on payment collections from customers and banks.Maintained day-to-day financial and accounting reports.Oversaw the preparation and distribution of booking and Agreement kits to customers.My diverse experience across multiple sectors, coupled with my strong analytical and leadership skills, positions me as a valuable asset in achieving organizational excellence. I am eager to contribute my expertise and drive to the success of your team.Handled Payment Receipt, Allotment Letter, Builder Buyer Agreement Generation Possession Related Formalities.Handled Collection of monthly instalments and dues from the clients. (Demands Letters, Reminders, Penal Notice and Terminations).Managed all written & verbal communication with customers (after booking of unit until hand over)