• Ensure smooth functioning of Executive Vice President’s office.• Managing relationship with customers, partners.• Handling escalations from customers. Continuous communication with customer till the completion of escalation / complaint and a signoff is obtained• Handling escalations from various regional offices• Handling all the sanction / request for approvals and ensuring timely closures as per company policy & procedures. • Managing organisation’s assets… Show more • Ensure smooth functioning of Executive Vice President’s office.• Managing relationship with customers, partners.• Handling escalations from customers. Continuous communication with customer till the completion of escalation / complaint and a signoff is obtained• Handling escalations from various regional offices• Handling all the sanction / request for approvals and ensuring timely closures as per company policy & procedures. • Managing organisation’s assets (Demonstration Machines).• Follow-ups with the concerns regarding timely collection against bounced cheques, timely submission of certified invoices etc.• Liasoning with senior management, various functions and regional offices • Responsible for handling e-mails, calendar, travel, meetings, and other important arrangements• Circulation of opportunities for new initiatives• Co-ordination for large customer events. Show less

• Ensure Showroom Deliver Process.• Courtesy call to customers to whom vehicle is delivered recently to create a relationship, helps in getting references.• Sales / Customer Satisfaction Survey on the guidelines of JD Power, and take actions to resolve the high lighten week areas during survey / feedback.• Handling Customer Complaints• Customer correspondence.• Ensure Monthly / Bimonthly updates in form of mailers, telephonic calls, etc.• Preparation of MIS for Audi AG… Show more • Ensure Showroom Deliver Process.• Courtesy call to customers to whom vehicle is delivered recently to create a relationship, helps in getting references.• Sales / Customer Satisfaction Survey on the guidelines of JD Power, and take actions to resolve the high lighten week areas during survey / feedback.• Handling Customer Complaints• Customer correspondence.• Ensure Monthly / Bimonthly updates in form of mailers, telephonic calls, etc.• Preparation of MIS for Audi AG, Germany and board of directors.• Implementation of (DMS) Dealer Management System – CRM• Compilation of the daily report on coordination with cross-functioning teams for leads.• Setting up the Sales Process, provide internal training to ensure proper Sales Process is followed as per the standards.Additional Responsibility:• Manage Customer Database for Pre-Sales activity and ensure correctness and update on every follow-up by the team members.• Supervising and motivating the tele-marketing team to ensure effective conversion ratio (cool to warm, warm to hot), co-ordination with Sales, After-Sales and Audi AG, Germany for processing of sales orders. Show less

• Played a very important role of first hand customer interface by building and maintaining strong relationship with customer.• Attending Walk Ins and Customer Calls• Ensuring Showroom Delivery Process as per the guidelines of ISO 9001:2000• Conduct Sales Satisfaction Survey• Coordination between customer and management for sales planning, customer complaints, process change approvals.• Networking with existing customers to get more references.• Updation and handling… Show more • Played a very important role of first hand customer interface by building and maintaining strong relationship with customer.• Attending Walk Ins and Customer Calls• Ensuring Showroom Delivery Process as per the guidelines of ISO 9001:2000• Conduct Sales Satisfaction Survey• Coordination between customer and management for sales planning, customer complaints, process change approvals.• Networking with existing customers to get more references.• Updation and handling requests on DSC Light – an online website for customers requests (pre-sales and service)• Database Generation for sales team & updating Customer database from the Workshop into SMILES - an on line software provided by Daimler Chrysler India Pvt. Ltd based on Lotus notes.• Handling internal audit and audit by DCIPL• MIS with Daimler Chrysler India Pvt. Ltd.Achievements Increased the score from 35% to 85% in Dealers Audit by DCIPL Passed out a test by TUV for ISO 9001:2000 for Interkrafts. Show less

• Developed Customer Care Department in the organization with one membership coordinator to 13 membership coordinators.• Supervising activities in customer care department, enrollment of membership, issue of benefits – cards, free stay vouchers, reservation, etc.• Verification of privileges / benefits offered by sales team.• Ensuring effective arrear collection.• Meeting with customers to solve their problems / complaints up to the extent of his / her satisfaction, keeping… Show more • Developed Customer Care Department in the organization with one membership coordinator to 13 membership coordinators.• Supervising activities in customer care department, enrollment of membership, issue of benefits – cards, free stay vouchers, reservation, etc.• Verification of privileges / benefits offered by sales team.• Ensuring effective arrear collection.• Meeting with customers to solve their problems / complaints up to the extent of his / her satisfaction, keeping company’s policy and interest intact.• Correspondence with customers - letters, mailers, etc.• Preparation of MIS on daily collection, disbursement, arrears for the board of directors and Head Office. Show less