 Team Member of IT Change Management, we standardize methods and procedures for faster and flexible production delivery of all IT changes using Jira service desk, Jira and SAP CHARM tools. Designing, developing and implementing Change Management policies for the organisation On boarding new teams and M&A’s and training the change management process and policies Developed Governance document in confluence including end to process, procedures, forms and dashboards Collaborate with automation, build & release teams to outline the data flow and handshake for releases Planning release windows and cycles across portfolios, components Communicating crucial release plans and changes and Communicating necessary release details to business teams Conducting release readiness and milestone reviews Maintaining release schedules for every core service and ensuring it aligns with major vendors and other stakeholders Closely worked with Automation team for change and release automation like auto change ticket creation , auto change deployment to production Represented process team in Quarterly SOX/ISO review meetings and ensured process followed are compliant to the organization SOX/ISO policies Recognized and appreciated Trainer for Change Management, helping various audiences blend into the process

Change Management  Accountable for efficiently managing/reporting on the daily progress of tickets for assigned stakeholders Working on HP PPM, Jira service desk, SAP CHARM handling changes related to Infrastructure and Application. Working on Major/Significant and minor changes with Tech team to know more technicality of the change and suggesting them the window, approvals for progression.  Charing the bridge for Major changes to ensure success and update client & management Chairing CAB and tech review calls. Successfully managed the change portfolio, enabling smooth transitions and minimal disruption Worked on major Project : Migration of change management tool from PPM to Jira Service Desk Significantly reduced the number of failed Changes through targeted projectsProblem Analyst : Drive the root cause analysis and produce the RCA documentation within SLA Regular. professional communication on major incidents to internal & external customers within contracted SLAs Communication of incidents to customers in a clear and meaningful way Co-ordination between multiple teams from IT infrastructure to application management and engineering for effective resolution Escalate within support organisation as required. Track and manage Problem Records, providing reporting and updates to internal and external stakeholders Drive continuous service improvement and incident avoidancesSAP Change and Release ManagementIn depth understanding of SAP deployments using the CHARM tool

 Utilizing the Linux or Unix operating system throughout the build process  Setting up and maintaining automated build scripts in perforce Working with development team on enforcing source control strategies, building, packaging and deployment of products. Debugging build failures, coordinating with developers and testers to resolve related issues. Good understanding of SQL scripting & database. Deployments of new builds according to the business need. Managing websites.  Basic understanding of schedule tasks.