1. Led P&L management for Home Cleaning Category2. Directed a team comprising 4 cluster leads, 11 managers, and 25 trainers to significantly expand supply teams, meeting seasonal peak demand and enhancing the product mix and pricing strategies to boost off-peak deliveries.3. Focused on data-driven KPI analysis to devise business strategies, reducing demand loss and improving service fulfillment accuracy, thereby enhancing demand capture.4. Innovated partner management, notably… Show more 1. Led P&L management for Home Cleaning Category2. Directed a team comprising 4 cluster leads, 11 managers, and 25 trainers to significantly expand supply teams, meeting seasonal peak demand and enhancing the product mix and pricing strategies to boost off-peak deliveries.3. Focused on data-driven KPI analysis to devise business strategies, reducing demand loss and improving service fulfillment accuracy, thereby enhancing demand capture.4. Innovated partner management, notably increasing partner earnings and customer satisfaction through new operational models and tech implementations, contributing to reduced customer refunds and improved service quality.5. Successfully piloted and launched a new kitchen cleaning category resulting in 8% increase in cleaning deliveries Show less

1. Built new partner onboarding team of 20 managers and 50+ associates to centralize partneronboarding for all categories.2. Revamped onboarding process by implementing self-onboarding tech flow, gamifying partner referralprograms and implementing trainer efficiency tracking to reduce onboarding cost