- Leading, expanding, and mentoring the Customer Success and Support team by establishing processes and developing an exception team of 12+ members.- Pioneering internal CS tools to enhance and streamline the customer success process.- Redefining operations for the success team, with a focus on efficiency planning.- Maintain customer success for over 500 customers in over 50 countries. - Work with the sales team to develop success plans and ensure a seamless transition from sales to customer success. - Contribute to senior management and board meetings to discuss churn reduction and expansion strategies

- Successfully drove revenue growth by expanding and cross-selling to 200+ customer portfolios, emphasizing advocacy and referrals.- Mentored a dynamic team, providing comprehensive guidance on product knowledge and processes, ensuring a thorough understanding of roles across success, support, and finance.- Collaborated with cross-functional teams, including the founders' office and finance, to optimize the Customer Success (CS) process. This involved tasks such as maintaining our customer base, measuring adoption and KPIs, and tracking expansion and churn.- Pioneered continuous nurturing and monitoring of product usage based on health score.- Maintained and strengthened relationships with top enterprise portfolios.

- Orchestrated seamless support, onboarding, and implementation for a diverse portfolio of 100+ customers across small, mid, and large market segments.- Collaborated with cross-functional teams (Engineering, Testing, Product, and Marketing) to address customer needs, streamline bug resolutions, and enhance product knowledge.- Oversaw the subscription portal, ensuring timely invoicing at customer renewals and optimizing financial operations.- Monitored customer usage patterns weekly, leveraging data insights to measure adoption.- Tracked and prioritized feature requests and bug reports in the Notion board, incorporating valuable client feedback into the product development process.

Created and executed a comprehensive curriculum, provided training for new educators, curated captivating programs for children, and led parent-teacher meetings to discuss developmental milestones. Collaborating seamlessly with students and parents from diverse nationalities, I cultivated an inclusive and enriching educational environment.

- Developed and curated the entire product line, ensuring quality and innovation in offerings.- Successfully set up the business on online ordering platforms, enhancing accessibility and customer convenience.- Managed 4 franchises and two stores, driving business growth and brand presence.- Led the entire production unit, from managing the production area to overseeing the delivery of goods to stores, ensuring operational efficiency and quality control.

Planning and executing engaging daily kindergarten programs, emphasizing both curricular and extra-curricular activities. Demonstrated expertise in teaching foundational skills, instilling basic etiquette, and organizing activities to promote recreational learning. Diligently assessed children's progress and prepared comprehensive reports. Committed to creating a positive and enriching learning environment.