- Responsible for $XXXM Google Cloud Platform (GCP) portfolio across strategic enterprise accounts in the US Western States and Silicon Valley region.- Responsible for consumption and revenue of GCP through Services engagements to accelerate the migration of workloads to GCP. - Lead a high performance team of Customer Success Managers and Technical Account Managers to develop strategic services plans for successful customer migrations and fostering GCP adoption driving incremental revenue generation for key accounts.- Collaborate cross-functionally with sales, consulting, partner, services, engineering, and customer teams to devise comprehensive GCP adoption strategies, leveraging service, learning, and support engagements.

- Responsible for consumption and revenue of Google Cloud Platform for US Pacific Northwest Region accounts through Services engagements responsible for accelerating the migration of workloads to GCP. - Lead Consulting Account Leads responsible for creating strategic services plans for customers to increase adoption of workloads on GCP and generate incremental GCP revenue.- Lead Technical Account Managers responsible for maintaining operational stability of accounts post-sales; responsible for the growth and development of team members.- Work cross-functionally across sales, consulting, partner, services, engineering and customer teams to create GCP adoption plans for customers through services, learning and support engagements.

- Responsible for Services GTM for Cloud Customer Experience with Sales and Customers in the US West.- Manage a team of Engagement Managers across US West responsible for crafting implementation and migration services strategies for top customers in Bay Area, San Francisco, SoCal, and Western States.

- Managed teams of Engagement Managers, Program Managers and Technical Account Managers; responsible for the growth and development of team members.- Created strategy for multi-phased GCP (Google Cloud Platform) migration projects to support enterprise customers, closing 10+ greenfield customers and $XXXM+ commit deals. Worked cross-functionally across consulting, partner, services, engineering and customer teams to gather discovery information, identify blockers, and organize complex requirements to solutions. - Developed operational processes for delivery and implementation of GCP migration projects to ensure successful execution of $XX+M deals. Project managed the deliverables and timeline for large scale, multi-phased migration engagements for SaaS, Telco&Media and FinTech customers. - Owned stakeholder management at Director, VP and C-suite level through weekly steering committees to present progress of deliverables and timelines, proactively identified risks, blockers, issues and identified mitigation paths.

- Manage a team of Technical Account Managers in Google Cloud Professional Services to ensure customer success for migration and implementation of GCP services.-Oversee execution of projects end to end by working cross-functionally across consulting, partner, services, engineering and customer teams. - Provide Google's most strategic customers with the services and partnerships needed to move their business operations to Google Cloud.

Awards:- President's Club 2019: Awarded to top 1% for 10X results and outcomes on Customer, Business and People.- Q3 '18 for IP/Innovation award for the work on CSAT framework.Responsibilities:- Accelerated customer adoption of Google Cloud by leading the implementation journey, providing technical guidance and program managing timelines, milestones, migration goals, and business transformation strategies.- Proactively managed executive escalations for strategic customers by articulating customer needs and risks to product and leadership teams to overcome adoption blockers and drive new feature development by collaborating with engineering and product teams on impact vs. effort. - Launched the first GCP Professional Services customer satisfaction (CSAT) survey program to enterprise customers by creating and implementing a repeatable framework to gather feedback from enterprise customers and created processes to use the data to make improvements to delivery to customers and provide actionable insights to regional leads. - Led migration of enterprise and strategic customers' workloads to GCP: developed multi-phase milestones, managed risks and blockers, worked cross functionally with consultants and engineers to successful take customer workloads live on GCP.- Worked with existing Google Cloud customers to gather needs, feedback, requirements and accelerate the work of the top customer features on the product roadmaps.- Led planning and execution of role-specific training camps for 100+ attendees.

• Worked with enterprise customers to optimize their IT infrastructure and operations through quality service delivery management and translation of their needs into solutions that support their environment. • Managed the timely resolution of technical customer support requests through collaboration with product engineering and support teams. • Enabled customers’ support organization through proactive services planning, training gap analysis, and implementation of efficient processes for successful deployment of their IT projects. • Increased adoption up to 60% for Azure and O365 workloads for customers who previously had minimal consumption rate through identification of different use cases and working with sales and engineering teams to provide customized solutions to customers. • Created execution plans for customer projects and initiatives enabling 100%+ consumption of their support contracts. • Continued to support customers through MS solutions by gathering feedback from customers and analyzing market trends. • As a Lead for Customer Partner Experience for NorCal teams, drove top box satisfaction to 89% for enterprise customers by enabling TAMs to deliver high quality service to our enterprise customers.

• Strategically worked with enterprise customers to optimize their IT infrastructure and operations through quality service delivery management• Managed the timely resolution of technical support requests through engagement of appropriate resources and escalation paths • Enabled customers’ support organization through proactive services planning, training gap analysis and implementation of efficient processes

1. Developed a Network Security Attack Repository using WampServer for a competition-based network security lab • Data collected in the capture repository to be used as a tool for analysis by researchers to make networks more secure and improve defenses • Repository is also used as a tool to provide exercises for beginners to analyze data & learn basics of network security2. Retrieved accent information to improve Speech Recognition Systems • Wrote MATLAB code for feature extraction of signals to create Gaussian mixture models • Used K-nearest neighbor technique for classification of the accents3. Designed and constructed reconfigurable aquatic habitat for experiments in life support control • Constructed a small scale aquatic habitat: worked with LEDs, oscilloscopes, pH and oxygen probes • Wrote MATLAB codes to run experiments for varying pH and oxygen values

• Worked with architecture and business to conceptualize business ideas and design for profitable solutions• Collaborated with development teams to document platform architecture for projects• Created and updated Visio diagrams to support architectural principles for several project initiatives• Contributed to the creation and publishing of the architecture wiki and standardized the usage across Consumer Banking • Obtained thorough understanding of the operational and technological infrastructure within Consumer Banking

• Provided testing support for failure analysis on different batteries and cells• Developed a repository for regulatory agency approvals (CE, UnDOT and UL certifications) for Radio Solutions products • Performed drop and thermal shock tests on batteries and cells; measured impedance and voltages to check their safety• Created report templates for lab tests performed on batteries and cells; reformatted UNDoT certificate and report • Reviewed data on cell qualification reports