Optimized student educational strategies with clear advice on course choices, progression and career options. Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Proved successful working within tight deadlines and fast-paced atmosphere. Conducted research, gathered information from multiple sources and presented results. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Connected with clients through consultative sales strategies to understand and address requirements. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Collaborated with the finance department on invoicing accuracy for applicable products, services, software and logistics. Maintained client files with sales contracts, records of client interactions, client notes, and other information. Provided knowledgeable service and support for all customer needs. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.Maintained organized, presentable merchandise to drive continuous sales.Tracked stock using company inventory management software.Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.Engaged with customers to effectively build rapport and lasting relationships.

Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow. Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies. Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. Reviewed files, records and other documents to obtain business information and key data informing responses to development requests. Reviewed files, records and other documents to obtain business information and key data informing responses to development requests. Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines. Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements. Maintained modern and technologically-savvy direction for operations. Provided individualized counselling approaches based on socioeconomic status and cultural background. Mentored junior staff on compliance, procedural and performance strategies.

Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs. Identified investment opportunities, threats and challenges to accurately forecast company budget. Conducted cold- calls to prospect external lead sources and advance the sales process. Closed new business and streamlined transition accounts to the customer relations department. Evaluated current service needs and product satisfaction levels with established customers. Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends. Created reports and presentations detailing business development activities.