I work in a voluntary role where we work for the upliftment of the skilled ladies staying in rural or untouched areas. This is to assist them with showcasing their talent with a larger group of society.

This is a voluntary role where I teach spoken English and grammar to underprivileged children schools of the schools in remote areas and villages.

Tracking E-Book monthly sales report for all publishers at Chegg and analyzing the trend to see their monthly performance.Validating publishers’ payments before being released by Accounts Department @ Chegg Inc. (US) SPOC for all E-Book sales report for more than 125 publishers and address their regular queries.Track agreements, W-9 forms for new vendor set up and existing vendors for all publisher payments.

Set-up a team of 15 SMEs who work as educators to help the students worldwide.Measuring their monthly, quarterly, six monthly and annual performance against the goalsAssisting leads and trainers to draft meaningful process flow charts that can help new/existing SME’s to increase the productivity.Mentor the team leads for effective work planning and plan succession roadmap.

Coordinating with both intra department and inter department heads for the smooth and effective operations of the branch, ensuring appropriate productivity levels, generation and implementation of strategic ideas for organic and inorganic growth of the company.Managing payroll through effective and error free processes.Dealing with government set-ups (STPI, Central Excise, DGFT and statuary bodies) for official work.Responsible for monthly budget management for the branch and raise flags where required.Responsible for all payments and cash handling in office and signing authority of the Branch.Engage deeply with cross-functional teams in the Branch for goals settings and tracking bonus metrics.Develop Surveys for employees and officials to understand and identify individual needs and prepare survey reports that can be shared with management Managing the Admin, HR and support staff for effective operations.

Developed the database to send and receive customer complaints, both chats and emails.Effectively built the team to initiate addressing live Customer queries using both platforms.Established the Knowledge Base and FAQ section for the website to help the prospective customer landing on the Support page.Point of contact for all escalated issues for Cramster related services and products.Identified the key reasons that contribute to a positive and negative customer experience and proposed an Action Plan to measure improvements. Tracked and analysed the cancellation rate (attrition) by customers in detail (weekly, monthly, and trimester) and recommended ways of improvement in Product Lines.Track the Upgrade Rate per member type. Analyzed the customer Usage Rate and propose an Action Plan to increase the same.

Ensure over-communication among all department leads and synchronize their actions towards company goals.Collaborate with all departments to facilitate the successful implementation of new or revised policies, programs, and procedures.Handled work in absence of HR at initial stages of company set up and helped the team to set up HR department at Delhi and Vizag locations.

Responsible for account verification of Yahoo customers online.Responsible for handling other properties of Yahoo mainly Yahoo Groups, Messenger and Mail.Coordinating with other Yahoo properties as and when needed to resolve customer queries.Responsible for resolving queries within defined SLA.