Priyam Roy Email & Phone Number

Mississauga, ON, CA

Toronto, Ontario, Canada

Kitchener, Ontario, Canada

- Independently coordinated and managed several high-level projects with CX teams, resulting in an overall service improvement of ~120% quarter-to-quarter- Identified and analyzed 15+ pain points in existing processes and engaged in creating project plans to leverage product solutions within scope- Collaborated with stakeholders to ideate and document new.

Waterloo, Ontario

• Collected and analyzed data to adhere to client preferences and improve the overall quality of the service provided
• Represented the organization in various events to promote the utilization of the company’s services
• Collaborated with supervisors to brainstorm possible marketing strategies designed to benefit the organization

Mississauga

• Managed one of the largest HP accounts (Costco) and ensured orders were placed accurately in SAP to meet revenue and market share requirements through effective communication with the customer
• Planned forecast based on promotion tactics for over $50 Million in product quarterly
• Created and analyzed new and efficient reports designed to reduce inventory risk

Mississauga

- Forecasted demand for Refrigerated Baked Goods and maintained an error level of 15.9%, 3 percentile points lower than the previous fiscal year- Collaborated with cross-functional teams to create a model designed to reduce service risk by better clarification of monthly forecast changes- Received recognition for obtaining the lowest forecast error level.

Toronto, Canada Area

• Communicated with clients to determine the most appropriate insurance coverage that meet their needs
• Monitored communication lines with new customers to strengthen Business-to-Customer relationships
• Devised engaging marketing strategies designed to attract multiple demographics