Priyam Roy Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

Kitchener, Ontario, Canada

- Independently coordinated and managed several high-level projects with CX teams, resulting in an overall service improvement of ~120% quarter-to-quarter- Identified and analyzed 15+ pain points in existing processes and engaged in creating project plans to leverage product solutions within scope- Collaborated with stakeholders to ideate and document new processes for internal teams

Waterloo, Ontario

• Collected and analyzed data to adhere to client preferences and improve the overall quality of the service provided• Represented the organization in various events to promote the utilization of the company’s services• Collaborated with supervisors to brainstorm possible marketing strategies designed to benefit the organization

Mississauga

• Managed one of the largest HP accounts (Costco) and ensured orders were placed accurately in SAP to meet revenue and market share requirements through effective communication with the customer• Planned forecast based on promotion tactics for over $50 Million in product quarterly • Created and analyzed new and efficient reports designed to reduce inventory risk

Mississauga

- Forecasted demand for Refrigerated Baked Goods and maintained an error level of 15.9%, 3 percentile points lower than the previous fiscal year- Collaborated with cross-functional teams to create a model designed to reduce service risk by better clarification of monthly forecast changes- Received recognition for obtaining the lowest forecast error level across all categories for the month of July

Toronto, Canada Area

• Communicated with clients to determine the most appropriate insurance coverage that meet their needs • Monitored communication lines with new customers to strengthen Business-to-Customer relationships • Devised engaging marketing strategies designed to attract multiple demographics