Responsible for Payment Products that serve ~450K small, medium, and enterprise Merchants and about 100+ global acquiring banks enabling them to conduct commerce across any channel, and accept any consumer payment method across 190 countries.

Led end-to-end checkout funnel analysis to derive specific and actionable insights for Large Enterprises & SMBs to improve their e-commerce payment conversion; enabled over ~$100M of transaction volume growth in 2014 across various merchants using those recommendations

Led fraud investigations, integrating insights across products to reduce eBay seller fraud by up to $20M, and established new requirements to mitigate ongoing losses.Laid the foundation for the development of a revamped notification platform; streamlined use cases across products; Delivered product requirements for enhanced user communication and engagement. Redesigned the chargeback process to help merchants decrease losses by improving the end-to-end representment flow and process.

I was a founding member of the Global Product Development team (IDC) and created the off-shore Payments team in India to support PayPal's rapid growth. Within four years, I scaled the team to over 60 engineers and set up line manager staff across the US and India. During this time, I also expanded PayPal’s Debit Card issuing capabilities and supported platform growth to an annual payment volume of $5 billion.I led the seamless integration of PayPal's Credit issuing acquisition into… Show more I was a founding member of the Global Product Development team (IDC) and created the off-shore Payments team in India to support PayPal's rapid growth. Within four years, I scaled the team to over 60 engineers and set up line manager staff across the US and India. During this time, I also expanded PayPal’s Debit Card issuing capabilities and supported platform growth to an annual payment volume of $5 billion.I led the seamless integration of PayPal's Credit issuing acquisition into PayPal’s core payment platform and ensured the high resiliency, availability, and scalability of all products within global production deployment environments. I scaled the platforms to support double-digit growth in payment volume with high availability and uptime.Additionally, I integrated with various payment acquiring processors (FDMS, STAR, CPS) and orchestrated distributed and dependent rollouts with external and internal systems. These rollouts were carefully planned with pilot strategies and fault-tolerant recovery mechanisms, resulting in zero operational impact.I facilitated career development, mentoring, and training to ensure ongoing expertise and strength across the technology stack and core functions. Beginning my career as a hands-on developer at PayPal, I worked with diverse technologies, including web applications, data warehousing, test-driven development, and automation testing tools. As my role evolved, I took on the challenge of leading global teams. Show less

Contributed to industry-leading web application firewall development as a software engineer. I was responsible for building a (patented) rule generalization algorithm, using complex data structures such as tries et al, in C language.

Digital Receipts Product Development

CRM products