Course assistant for the CS-UY 2413 Design and Analysis of Algorithms

1. Engineered solutions to improve package tracking consistency with carriers (like FedEx, UPS, etc.) which improved our delivery communications SLA.2. Upgraded self-serve flows in chatbots that brought down agent transfer rates by 60% in Mexico and 70% in Canada and increased customer satisfaction by 30%.3. Developed the "Issue with Order" flow, reducing customer contacts on order issues by 80% (awarded the Bravo Award).4. Containerized and deployed a multi-tenant orchestration platform for customer-care chatbots to Walmart's native cloud using Kubernetes.5. Developed a React frontend with server-side rendering for use across Web, Android, and iOS platforms.

1. Built a test automation framework from scratch for three chatbot middleware applications.2. Attained over 90% of code coverage through the framework, enforcing fewer errors and standardizing coding practices throughoutthe project.3. Set up observability dashboards using Splunk and Grafana to identify trends and send alerts during anomalies.

Developed an Android app that streamlined the restaurant management activities of 5 hotels by managing end-to-end hotel operations and providing real-time food order updates. By incorporating OCR technology, the app automated the generation of overall stay invoices from room bills, significantly reducing customer wait times and enhancing guest satisfaction.

Built Team Unitum's first official Android app from scratch and launched it on PlayStore, helping them acquire 10+ business partners.