 Conducted thorough+ inspections of products, materials, and processes to ensure they meet established quality standards. Collaborated with cross-functional teams to identify quality issues, root causes, and implementing corrective and preventive actions. Developed and executed quality control tests and procedures to validate product functionality and performance. Wrote Automation Test Scripts using RedGate tool to perform Regression testing in MS SQL. Examined and monitored anomalies identified during testing through the utilization of the Bug Tracking Tool JIRA, and collaborate with pertinent teams to address and rectify these issues. Contributed to the development of new Standard Operating Procedures (SOPs), enhanced clarity and consistency in quality practices. Performed front-end testing for Tableau while considering the user interface preferences of all stakeholders, in accordance with their specified needs. Developed Interactive dashboards and reports using Tableau to facilitate evidence-based decision-making. Conducted in-depth and hypothesis testing analysis of raw data to identify trends, patterns, key insights for process improvement and strategic planning.

 Managed and maintained cloud-based infrastructure and services for clients. Played a key role in achieving 20% improvement in overall customer satisfaction through effective technical support. Examined and addressed technical challenges associated with our suite of Microsoft products and services, with a particular focus on Microsoft 365 (M365). Ensured timely delivery and effective follow-up of solutions to issues, while also prioritizing and ensuring customer contentment. Led the implementation of a disaster recovery plan, resulting in minimal data loss during a major outage. Assisted in the design, development, testing, implementation and maintenance of software applications.

 Maintaining and Updating Test Traceability Matrix.  Create logs to track and document testing phases, results, and defects. Conducted thorough testing of software applications to ensure their functionality, reliability, performance, and security. Worked closely with the Software Development Team (SDT) and the Systems Analysis and Design (SAD) team to comprehensively assess and evaluate business requirements. Developed and executed comprehensive test plans, test cases, and test scripts to identify software defects and issues. Collaborated with cross-functional teams to understand software requirements and design test strategies that align with project goals. Spearheaded testing for an intricate software project, guaranteeing punctual delivery and strong client contentment through upholding a sub-2% defect rate; collaborated with development to institute an exhaustive test case suite, yielding a 20% surge in test coverage and a sturdier end product. Deployed the SVN repository tool for version control purposes, utilized Jira to manage bug tracking activities,  employed SOAP UI for conducting API testing, and employed Excel for composing test cases and bug reports.

 Gather System Requirements from clients and verifying if the function works the expected way. Work closely with various departments and business analysts to resolve any issue and to determine the root cause of said defects.  Collaborated with the development team to establish a robust bug triage process, reducing average bug resolution time by 20%. Reviewed project challenges with the Test Lead or Test Manager during daily Scrum meetings or Sprint retrospective sessions in a professional manner. Developed and deployed automated testing frameworks to enhance efficiency and coverage, while also conducting compatibility tests across diverse devices, browsers, and platforms. Mentored junior QA engineers, resulting in improved testing practices and skill development within the team. Introduced exploratory testing sessions that uncovered usability issues, enhancing the overall user experience. Engaged in diverse projects including CRM and ERP systems, consistently achieving efficient and timely deliverables within challenging timeframes. Wrote Automation test scripts in SELENIUM WebDriver using JAVA language to automate Web applications

1 - To deal/interact with customer.2 - To Setup network along with server setup.3 - To Troubleshoot network issues.