• Developed and executed tactical sales initiatives, fostered client relationships, created scalable workflows, and optimized client processes.• Implemented new programs to increase business revenue potential and ROI based on business drivers and business cycle benchmarks.• Managed a portfolio of high revenue, long-term clients, performed initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime. • Collaborated with product development and sales teams to identify areas of need for upsell/cross-sell opportunities.• Scaled up the customer’s digital adoption and drove the NPS with regular dipstick calls with end-users• Performed periodic customer success reviews, and expert customer insight into product management, marketing, and sales for continuous improvement in the user experience

Responsible for on-boarding, vetting and managing over 300 suppliers globally. Consult with C-level clients to establish connect and meet business goals. Added 10+ suppliers per day while exceeding monthly targets consistently. Identify and add 30 new properties to the inventory per day through prospecting. Upsell and cross sell products to existing suppliers improve their usage and profits. Manage low performing suppliers with training and mentoring to increase their visibility and turnover. Identify the customer's needs and challenges. Advocate solutions to deliver an excellent client experience. Work with multiple stakeholders and be the voice of the client internally.• Led the Global Alliance through proactive decisions based on market expertise and industry knowledge.• Enhanced and redefined organizational structure to maintain the company’s competitive edge across territories.• Managed and led a team of 10 resources providing unwavering leadership to enhance team productivity and morale. • Created an open and enabling environment to encourage venturing into new and unfamiliar terrains of business and technologies, soliciting new ideas and opportunities.• Shared best practices with C-Level Executives, On-Site personnel, site leadership teams, and external stakeholders, promoting a healthy business relationship.

End to end lead management that includes Generating new clients and convert into Revenue generating business through various social media tools, internal database and different lead generating vehicles. Building 3 x pipeline through cold calling mechanism and regular meeting, sharing business plan and exciting the customer for further relationship with Kony. Thorough Pre-call analysis of leads through connectivity with Decision makers, tracking their interests and business needs through social networking sites, and providing Value proposition. Build a platform for large value deal negotiations between key decision makers and company’s practice leaders/Principals. Present new products and services and NURTURE existing relationships for regular revenue flow from existing customers. Competition Analysis, using knowledge of the market and competitors, to identify and develop the company’s unique selling propositions and differentiators. Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.• Played a stellar role in handling customers, owned the overall relationship with assigned clients by increasing adoption, ensuring retention, and satisfaction, leading to expansion of business• Simplified customer adoption of additional Kony capabilities to increase value whilst boosting customer satisfaction.

Trouble shoot customer issues of Parexel’s key clients through E-Mails & Calls, Maintaining documents and updating reported incidents and issues into the tracking tool and ensuring resolution of issues as per the project SLA and/or CCC processes. Root cause analysis to identify regular issues and finding out long term solutions to prevent such issues. Cross functional coordination to ensure customer issues are resolved in the first time within SLA. Timely updates and setting right expectation with the customer through follow up calls & Emails to ensure no pending cases are left unresolved. Meeting deadlines with high productivity in minimal timescales, Understanding basics of clinical trials cycle from Patient recruitment to Completion of the Study including Site management, User management and Patient management. Publish Weekly and monthly reports on productivity. Mentoring new joinees.• Addressed the key clients’ issues through channels (Mails and calls), documented the reported incidents, and provided solutions as per the SLAs or CCC processes• Provided first-level resolutions Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution.

Handling US customers on Processing request for Loan Modifications through emails & calls.Managing daily Banking transactional queries and assist customers through calls / mails. Reviewing Modification documents that include Pay stubs, Utility bills, Financials, 4506T form, Tax Returns etc. which is sent by Law office or Attorney. Mentoring new hires, training and developing them• Provided support for US Customers on loan modification process, reviewed the documents including include Pay stubs, Utility bills, Financials, 4506T form, Tax Returns, etc., which the Law Office of Attorney sends• Resolved customers’ complaints & concerns, maintained composure in all customer interactions with strong interpersonal skills.

Worked in a US based voice process, operations and billing department of Verizon Online, an Internet Service provider in the US. Regarding internet billing queries, upgrading-downgrading internet broadband packages, customer complaints and issues with regard to their bill and services.o Being responsible in dealing with inbound billing queries over phone o Walk Customers through online sources for any upgrade of their Internet featureso Responsible for the performance of the team, checking quality of the calls made by the members of the team.o Handling specialized queues like third part and escalations and responsible for managing metrics like AHT, Touch Time & SLA.• Played a stellar role in handling customers, and owned the overall relationship with assigned clients by increasing adoption, ensuring retention, and satisfaction, leading to business expansion.