Priyank Shah Email & Phone Number

Montreal, Quebec, Canada

● Achieved an average of 20 daily ticket resolutions with a 95% first-call resolution rate, using tools like Remote Desktop, Zoho, Comodo, Microsoft Teams.● Improved remote support efficiency by 40% with reducing downtime, and provided feedback for a new ticketing system to streamline communication.● Successfully resolved 100+ network issues, maintaining an 85% resolution rate, with expertise in addressing IP/VOIP issues across LAN/WAN environments.● Updated documents and records, instructing team members and engaging in the continuous development of all current programs to boost efficiency and cut costs, Productivity improved by 45% within 1 year.● Created and assigned tickets for integration and mule command issues or bugs after analysing, documenting unusual behaviour in ticketing software.● Suggested and supported the procurement of PC hardware, software and other IT accessories, eliminating the purchase of less useful items by 60%.● Supervised and handled technical assistance for OS like Windows and Macintosh desktops as well as system engineering; led to 20% rise in user ratings.

Gujarat, India

● Drove a remarkable 15% increase in revenue within the first year through the development and execution of strategic sales plans, expanding market presence, and capitalizing on emerging opportunities.● Strategically orchestrated and delivered feedback to enhance CRM efficiency, resulting in a 20% reduction in customer retention rate and a remarkable 40% increase in stakeholder satisfaction.● Developed and executed data-driven marketing strategies, resulting in a substantial 25% surge in lead generation and an expansion in client base.● Streamlined sales operations, achieving 15% reduction in operational costs, ensuring the delivery of top-tier services and maintaining customer satisfaction.

Ahmedabad, Gujarat, India

● Developed, executed, and managed business plans, aligning business objectives with market dynamics and contributing to growth in revenue.● Orchestrated and managed marketing events that boosted brand visibility and achieved a 25% increase in event return on investment.● Proactively managed Business case, Requirement gathering, Project charters and analyzing best solutions with problem solving approach.● Utilized social media channels to amplify online engagement, resulting in increase of lead generation and brand recognition.● Integrated Agile and Waterfall methodologies, resulting in improved project management and a 20% reduction in time-to-market.

Ahmedabad, Gujarat, India

● Maintained a 90% user satisfaction rating through efficient and courteous support interactions, actively gathering feedback for improvements.● Conducted in-depth analysis of system problems, enabling the swift identification of troubleshooting strategies for efficient issue resolution● Managed software and hardware inventory as required, and provided desktop support to end users using TeamViewer.● Proactively responded to support requests from end users, guiding them through troubleshooting processes with clear and concise instructions.

It Project Management, Information Technology

Bachelor Of Engineering, Computer Engineering