Priyank Pattani Email and Phone Number
Priyank Pattani personal email
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I’m a six-sigma certified, operations manager specializing in customer management, stakeholder engagement, and technological advancements; who monitors and creatively advances operational processes and systems to augment the bottom line. With a well-balanced, cool, and composed approach when facilitating industry-leading business management practices including strategy and policy, I’m driven to attain across-the-board buy-in to best-practice business operations. This includes senior executives and business operations teams, as well as third-party supply chain partners.I have often renegotiated business-critical strategy and policy to deliver well-oiled business operations, I have IN-DEPTH EXPERTISE in:✓ Team Management / Mentoring✓ Process Improvement✓ Regulatory Compliance✓ Technical Advancement✓ Efficiency Improvement✓ Customer service / Customer Experience✓ Continuous Improvement✓ Project management✓ Carbon footprint reduction✓ Business Process Improvement✓ Business Analyst✓ Recruiting✓ Stakeholder engagement✓ New Business DevelopmentMy diverse exposure to operational processes and systems has often been capitalized on and integrated from one business operations role to another. This is complemented by my creative and adaptable management style, where business strategy and policy are frequently monitored and tweaked to achieve business goals.As an operations manager, I was known to be supportive and inclusive when initiating commercially optimized business operations, some of the MOST NOTABLE ACHIEVEMENTS include: ✓ Identifying and addressing business operations inefficiencies, significantly boosting profits while minimizing supply chain cost✓ Establishing business strategy and policy that infuses cross-purpose business operations, including via solid supply chain contracts (JIT concept)✓ New Client Onboarding✓ Innovative cost-cutting measures to reduce 30% operational cost without affecting the operations ✓ Experienced in Staffing optimization and hiring processesPlease feel free to drop in an E-mail (email: priyank.pattani@gmail.com) to discuss this in detail.
Service Nsw
View- Employees:
- 1514
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Service Nsw May 2021 - PresentParramatta, New South Wales, Australia
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Operations ManagerAussizz Group Feb 2020 - Apr 2021Parramatta, New South Wales, Australia✓ Negotiated claims to less than 50% of the demanded amount and also ensuring that the claim does not progress in for any legal arbitration✓ Successfully completed a Process Mapping project, gaining end-to-end visibility process and addressed process gaps✓ Created customer satisfaction matrix to increase customer satisfaction by 60% from the existing 30%✓ Created framework for zero customer complaints, for an end to end smooth processing based on process mapping done by me✓ Rolled out new CRM to make the process streamlined to improve the efficiency by 55% from the existing 40%✓ Auditing the process to ensure that they are in line with government regulations like privacy act, and data handling guidelines✓ Restructured the operations to increases process efficiency to 80% from 60%✓ Analysed customer feedback and creating an action plan, to target zero complaints✓ Enhanced social media presence by 105%, also initiated a bi-weekly newsletter sent to customers resulting in improvement in engagement by 80% -
Operations ManagerVfs Global Dec 2017 - Jan 2020Sydney, Australia✓ Handled Escalation to ensure that the issue is not converted to complaint to the client and the processes are meeting the zero-complaint framework✓ Actively engaged the clients to explore more business opportunities by upselling and cross-selling and increasing the revenue generated by VAS by 30 %✓ Increased revenue generation by 21% annually by onboarding 3 new clients ✓ Restructured the operations to increases process efficiency by 25% using six sigma projects ✓ Outsourced intense data processing to reduce the expense and increase the profitability by estimated $1.5 mil per year✓ Worked closely with various government clients like Indian and New Zealand diplomatic missions and their partners (UK, America, and Australia) to effectively implement new processes to meet client requirements.✓ Achieved 95% employee satisfaction, with the introduction of weekly department meetings, and regular team-building events called Employee Engagement Activities in 2018. -
Operations Manager / Project ManagerZero To Infinity Computer Solutions Jan 2018 - May 2018Sydney, New South Wales, Australia -
Operations ManagerTt Services Nov 2013 - Dec 2017Sydney, Australia✓ Restored stakeholder faith in business operations by having a weekly meeting with the client and sharing the strategic goal points met✓ Engaged internal and external stakeholders to bring unisons to the project and get a contract renewal for the 3 years valued at $ 5 mil✓ Conducted image and brand building exercise carried out with the clients by providing tangible results and positive customer feedback collected using various third-party tools✓ Created and implemented RDBMS to improve operational effectiveness by 62% and automating the system✓ Reduced the organization's carbon footprint by 70% and reducing the operational cost by 30%✓ Worked with third-party vendors to reduce the operational cost by 40% ✓ Authored business documents to be a reference for the business (like BCP, SOP)✓ Created and implemented WBS to improve work efficiency by 33% to reach 30 TPMH from 10 TPMH (Transactions per minute)✓ Strategized amalgamation global call centre operations at an offshore location saved operational cost by 50%✓ Boosted employee retention rates by 90% over 2 years by implementing a BEI interview system and organized a quarterly team-building event -
Account ManagerAustralian Receivables Limited Jul 2011 - Nov 2013Melbourne, Australia✓ Over achieved KPI 90% of the time by over-collecting for my clients by $2.5 mil ✓ Successfully handled 99% of escalations to head strongly towards a zero complaints target✓ Trained new hires to ensure that they reach their full potential 30% faster than the normal time of 5 weeks✓ Negotiated with existing clients in terms of the scope of the projects and deadlines to increase profit margins by 25%✓ Detailed analyses of the client feedback to analyze training requirement✓ Designed and develop collection process that reduced the customer complaints and increased the collection by 26% -
Business AnalystInstani Jan 2010 - Nov 2013Melbourne, Australia -
Senior Collections OfficerDun And Bradstreet Jan 2010 - Jun 2011Melbourne, Australia✓ Debt Collection✓ Engaging with Clients✓ Customer Care -
Floor SupervisorStellar Jan 2008 - Dec 2009Melbourne, Australia✓ Customer Care✓ Escalation Handling ✓ End to End SME for Energy company✓ Upselling products -
Senior Marketing SpecialistInformedia-India Pvt. Ltd Nov 2006 - Jun 2007Mumbai, Maharashtra, India✓ Business Development✓ Marketing related to Business Conferences✓ Delegate retention✓ Providing training to the team members✓ Promoting brand by interacting with delegates at the business conferences hosted
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Technical Support Team LeadSutherland Global Services Apr 2004 - Sep 2006Mumbai Area, India✓ Creating test cases for the bug found during the calls and logging it so that it can be re-created✓ Testing fixes, and updates created by the development team✓ Tracking bugs that are highly impacting the users✓ Provided Level 2 Technical Support for complex problems✓ Handled calls from irate customers -
Technical Support EngineerStream Global Services Jan 2002 - Mar 2004✓ Testing the products and version updates✓ Creating reports and statistics of bugs ✓ Testing the conflicts with third-party applications✓ Technical Customer Service
Priyank Pattani Skills
Priyank Pattani Education Details
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Information Technology -
Information Systems Management -
Computer Software Engineering -
Advanced Computing -
Bombay Institute Of TechnologyComputer Technology/Computer Systems Technology
Frequently Asked Questions about Priyank Pattani
What company does Priyank Pattani work for?
Priyank Pattani works for Service Nsw
What is Priyank Pattani's role at the current company?
Priyank Pattani's current role is Operations | Stakeholder Engagement | Project Management | Customer Management | Team Building | Business Development | Negotiations.
What is Priyank Pattani's email address?
Priyank Pattani's email address is pr****@****ail.com
What schools did Priyank Pattani attend?
Priyank Pattani attended Royal Melbourne Institute Of Technology, Swinburne University Of Technology, Indira Gandhi National Open University, Centre For Development Of Advanced Computing, Bombay Institute Of Technology.
What skills is Priyank Pattani known for?
Priyank Pattani has skills like Customer Relations, Strategic Planning, Account Management, Root Cause Analysis, Business Analysis, Testing, User Acceptance Testing, Test Planning, Regression Testing, Mind Mapping, Wire Framing, Software Documentation.
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Priyank Pattani
Tennyson Point, Nsw -
Priyank Pattani
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PRIYANK SONI PATTANI
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