Priyanka Banerjee Email and Phone Number

Major Projects: 1. Automated Machine Learning (AutoML) Enhancement: Product classification efficiency was significantly improved by implementing the DBSCAN algorithm to create clear clusters of ASINs for faster, more accurate classification. Machine learning tools and SQL queries were used to cluster Amazon's product catalogue using image IDs, improving organization and efficiency with visual data. 2. Product Leadership & Development: Automation tools… Show more Major Projects: 1. Automated Machine Learning (AutoML) Enhancement: Product classification efficiency was significantly improved by implementing the DBSCAN algorithm to create clear clusters of ASINs for faster, more accurate classification. Machine learning tools and SQL queries were used to cluster Amazon's product catalogue using image IDs, improving organization and efficiency with visual data. 2. Product Leadership & Development: Automation tools reduced classification time by 40% and improved accuracy by 30%, saving over 10 hours per week. 3. QRD Workflow Automation for Global Marketplaces: This reduced update times by over 95% and improved cross-market compliance. Streamlined global classification processes for faster and more accurate results, reducing regulatory risks by 15%. 4. Overseas Onboarding & Training: Contributed significantly to establishing and setting the compliance division in Poland, ensuring alignment with global standards and protocols.- Led projects to streamline trade classification processes, automate workflows, and improve data accuracy- Utilised machine learning, automation, and data visualization tools like Power BI to reduce classification errors by 20% and improve decision-making accuracy by 30%- Played a significant role in training and onboarding new hires in India and Poland, resulting in a 15% improvement in team performance- Expertise in RCA/CAPA methodologies, Agile project management, and UAT leadership- Spearheaded automation projects such as the QRD Workflow Automation, reducing update times by 95% and deploying tools that improved classification speed and accuracy Show less

Worked with the product tagging and classification team for EU and UK marketplaces, ensuring precise and compliant categorization to meet stringent international trade regulations.- Manual Analysis Proficiency: Conducted meticulous manual analyses in conjunction with ML processes, employing a critical eye for detail to validate and refine product classifications, ensuring impeccable precision and compliance within the dynamic regulatory landscape.- Team Development and… Show more Worked with the product tagging and classification team for EU and UK marketplaces, ensuring precise and compliant categorization to meet stringent international trade regulations.- Manual Analysis Proficiency: Conducted meticulous manual analyses in conjunction with ML processes, employing a critical eye for detail to validate and refine product classifications, ensuring impeccable precision and compliance within the dynamic regulatory landscape.- Team Development and Mentorship: Played an instrumental role in the progressive development of the team, providing mentorship to junior analysts, imparting extensive knowledge in trade compliance, and fostering a collaborative and knowledge-sharing ethos within the team. Show less

Played a pivotal role in the Research and Development phase of launching Instmart, Swiggy's grocery delivery service, contributing to the expansion of the organization's services beyond food delivery.- User Acceptance Testing (UAT): Led and participated in UAT for Instmart, ensuring a seamless customer experience by thoroughly testing orders and identifying areas for improvement before the official launch.- Supply Chain Management: Worked closely with the supply chain management… Show more Played a pivotal role in the Research and Development phase of launching Instmart, Swiggy's grocery delivery service, contributing to the expansion of the organization's services beyond food delivery.- User Acceptance Testing (UAT): Led and participated in UAT for Instmart, ensuring a seamless customer experience by thoroughly testing orders and identifying areas for improvement before the official launch.- Supply Chain Management: Worked closely with the supply chain management team to understand and optimize the end-to-end order fulfilment process, ensuring efficiency and accuracy in delivering groceries to customers.- Delivery Associates Collaboration: Collaborated with delivery associates, providing support and insights to streamline delivery operations, optimize routes, and enhance the overall efficiency of the delivery network.- Customer Queries Handling: Managed and addressed customer queries during the pre-launch phase, contributing to a positive pre-launch experience for potential Instmart customers.- Process Streamlining: Identified and implemented process improvements to streamline operations, reducing bottlenecks and ensuring a smoother transition from the R&D phase to a full-scale launch.- Launch Strategy Planning: Contributed to the development of launch strategies, leveraging insights from UATs and collaboration with various teams to ensure a successful and impactful launch of Instmart across India.- Performance Metrics Analysis: Analyzed performance metrics related to order fulfilment, customer satisfaction, and vendor performance, using data-driven insights to refine processes and enhance overall operational efficiency. Show less

Worked on designing and optimizing the Amazon catalogue and buyer pages for vendors, enhancing the overall shopping experience for customers.- Purchase Order Assistance: Provided valuable support in processing purchase orders, ensuring seamless transactions between vendors and Amazon, and contributing to efficient supply chain operations.- Image and Video Scrutinization: Led efforts in scrutinizing and uploading high-quality images and videos to the website, ensuring visual… Show more Worked on designing and optimizing the Amazon catalogue and buyer pages for vendors, enhancing the overall shopping experience for customers.- Purchase Order Assistance: Provided valuable support in processing purchase orders, ensuring seamless transactions between vendors and Amazon, and contributing to efficient supply chain operations.- Image and Video Scrutinization: Led efforts in scrutinizing and uploading high-quality images and videos to the website, ensuring visual appeal and engaging content for product listings.- Stock Updates Management: Managed and maintained accurate stock updates, collaborating with vendors to keep inventory information current, reducing discrepancies, and improving order fulfilment.- Review Management: Actively engaged in review management, monitoring customer feedback, and coordinating with relevant teams to address and resolve issues promptly, fostering positive brand perception.- Buy Box Optimization: Implemented strategies to optimize the Buy Box, enhancing product visibility and driving sales, while adhering to Amazon's guidelines and policies.- Continuous Improvement: Proactively identified areas for process improvement and implemented solutions to streamline catalogue-related workflows, contributing to operational efficiency.- SOP Development: Initiated and led the development of comprehensive SOPs for the catalogue team, optimizing workflows and ensuring consistent, high-quality output. Worked closely with vendors to gather feedback, leading to adjustments in SOPs that improved collaboration and communication between the team and vendors.- Team Training: Conducted training sessions for team members on newly established SOPs, enhancing their understanding of processes and promoting a standardized approach. Show less

Worked with the risk assessment team in evaluating and mitigating potential risks associated with customer accounts, ensuring the security and integrity of the platform.- Fraud Prevention Strategies: Developed and implemented robust fraud prevention strategies, reducing fraudulent activities and safeguarding the company's interests.- Incident Response: Orchestrated effective incident response procedures, swiftly addressing and containing potential security threats, and… Show more Worked with the risk assessment team in evaluating and mitigating potential risks associated with customer accounts, ensuring the security and integrity of the platform.- Fraud Prevention Strategies: Developed and implemented robust fraud prevention strategies, reducing fraudulent activities and safeguarding the company's interests.- Incident Response: Orchestrated effective incident response procedures, swiftly addressing and containing potential security threats, and minimizing the impact on customers and the company.- Data Analysis: Utilized data analysis techniques to identify patterns and anomalies, enhancing the accuracy of risk assessments and contributing to continuous improvement in fraud detection mechanisms.- Regulatory Compliance: Maintained awareness of industry regulations and standards, ensuring compliance with risk management practices and contributing to the development of internal policies. Show less

Assisted with successful management of customer inquiries and concerns, consistently achieving high levels of customer satisfaction.- Collaboration with Development Teams: Worked closely with development teams, ensuring seamless integration of UI designs into the final product while maintaining design integrity. Collaborated with cross-functional teams to streamline processes, contributing to a more efficient and customer-centric operation.- Problem Resolution: Demonstrated… Show more Assisted with successful management of customer inquiries and concerns, consistently achieving high levels of customer satisfaction.- Collaboration with Development Teams: Worked closely with development teams, ensuring seamless integration of UI designs into the final product while maintaining design integrity. Collaborated with cross-functional teams to streamline processes, contributing to a more efficient and customer-centric operation.- Problem Resolution: Demonstrated expertise in resolving complex issues, showcasing problem-solving skills and maintaining a positive customer experience.- Performance Metrics: Exceeded performance targets, consistently meeting and surpassing key performance indicators related to response time, issue resolution, and customer feedback.- Training and Mentoring: Played a key role in training and mentoring new team members, contributing to their professional development and the overall success of the team. Show less