Priyanka Bose Email and Phone Number

Led a team of workflow analysts to deliver schedules as per demand inflow and interval level capacity requirements while working with the short term and long term teams to track HC, share trends and observations on ops delivery to build operating plans.Delivered key projects like reducing the hire to production cycle for planning workflow analysts across APAC and defining schedule adherence metric, its impact on operational cost and setting up a framework for PWD hiring in capacity planning teams.

Ramped up a 1500 scaled operations team at Hyderabad for the client in nine months for content moderation, setting up frameworks and meeting site ramp up goals though effective and efficient use of resources.Set up the capability development and continuous learning framework for the transaction monitoring team in an incubation setup, later enabling the on-boarding of 4 other vendor partners for the clients, streamlining new hire and continuous learning curriculum with a third party vendor consultant to be implemented for scaled operations.Set up a women's networking group driving career discussions, mentoring programs and leading discussions and events around re-starting career opportunity for returning mothers and women navigating workplace for the first time.

Led teams in an incubation set up from the client location for simplifying their content moderation and ads integrity processes. Worked closely with policy, legal, IT and vendor managers to finalise process flow, SOPs, escalation mechanisms, IT systems and accesses required to outsource processes for scaled operations.

Led a span of 180 Level 1 investigators and their team managers towards meeting the organization's regulatory and compliance requirements of transaction monitoring and sanctions screening in India.As part of extended responsibilities, worked closely with financial compliance heads and MLROs of five countries in APAC (Australia, New Zealand, India, Bangladesh and Vietnam) to ensure service levels were met with adequate staffing and quality within the operational plan. Worked closely with the transformation teams to automate the investigative report writing process and the internal audit and compliance teams to prepare for regulatory authority assessments and maintaining a strict internal governance framework keeping in line with local and international governing bodies.

Led teams in multiple functions (US and UK Mortgage backend processing centers, US retail cards customer service and collections, Financial crime compliance for UK and the Middle East) in Kolkata, Vizag and Hyderabad.Took on extended responsibilities involved in migrating backend processes for UK to India and scaling up operations offshore by hiring required headcount, creating department operating plans and setting up quality mechanisms to be later integrated with the central quality team upon 100% ramp up.