Priyanka H.P Email and Phone Number

Experience as a Salesforce admin, Salesforce QA and as a Salesforce BAExperience in working with clients to understand their existing Business Processes and providing Salesforce solutions, with an impetus on using the low-code/no-code approach to reduce technical code debtExperience in QA role – preparation of test cases, test scenarios based on user story requirement, test execution – GUI, functional, regression, system integration, end-end testing, User Acceptance testingExperience in waterfall, agile software development model, collaboration in calls, participate in planning and design phases. Experience in creating custom objects, custom fields, validation rules, workflow rules, process builder and knowledge of FlowsExperience in bulk integration with Data Loader, Informatica Cloud Data Integration, Dataloader.io for Loading of records for insert, update & delete.Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing.Experience in requirement gathering, scoping phase, Gap Analysis, Fish Bone Analysis, translating business requirements into High Level Design DocumentsExperience in creating various Reports (summary reports, matric reports, pie charts, dashboards and graphics) and Report Folders.Experience in using declarative features like flows, validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.Experience in testing cycles & Salesforce implementation lifecycle as part of Agile methodology – sprint-based planning, creation of epics, write up of user stories, managing scrum calls

Conducted Stakeholder Interviews as a Business AnalystDeveloped a well structured interview protocol for customer discoveryCrafted meaningful follow-ups, created Persona and User stories.Developed a Business Process Map and created a Proof of Concept of the Salesforce org.Final presentation with Salesforce solutions demo was given in the Salesforce org.

Experience in creating custom objects, custom fields, validation rules, workflow rules, process builder and knowledge of FlowsExperience in requirement gathering, scoping phase, Gap Analysis, Fish Bone Analysis, translating business requirements into High Level Design DocumentsExperience in creating various Reports (summary reports, matric reports, pie charts, dashboards and graphics) and Report Folders.Experience in using declarative features like flows, validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.

Involved in day-to-day L3 Production Support like Resolving Application related critical issuesEnsures support requests, clarify tickets, ad-hoc queries, support to external applications areallocated within team and track its completion/resolution. Create, manage, and support cross functional business applications. Maintain documentationrelated to support processes Wrote SQL statements providing back-end solutions to production issues, monitoring, andreporting. Own, track, communicate, and resolve all IT application support related incidents and requests.Ensure that our deliverables meet the highest possible quality standards Worked on SQL, Linux and Unix (Deployments /Trouble shooting). Updated and created DatabaseObjects like tables, views.

Worked as a Quality engineer in Quality Control Division.Handled Drive Train & Electrical parts.