Priyanka Handa Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Design, deliver and constantly improve our On boarding Programs for the business, in order to guarantee a positive employee experience• Act as the local expert on requests that are site specific like policies and procedures• Supports Employee Relations processes and consult managers on people matters that require knowledge of policies, procedures • Lead employee engagement programs and support managers with action plans to drive improvements• Provide the tools, framework and support to HR Business Partners and Business Managers on change initiatives and execute change plans locally• Drive Engagement Initiatives like – New Hire Announcement, New Hire Orientation Program, Mentorship program, Explore Program, Internal Newsletter Launch, Know your colleagues, etc.• Act as POC or Program Manager for people tools, processes, programs or projects and manage implementation and check status update of those• Collaborate with other HR Business Partners on key HR areas/projects that are critical for the site/Region, such as introduction of new policies or benefits• Ensuring a seamless execution of all HR programs and processes within the BU• Review and analyze employee-related data to identify trends and recommend solutions to improve performance, retention, and employee experience• Resolve complex employee issues and grievances• Designing people and culture strategies as well as executing them • Designing & driving org culture - working with the leadership to create org manifesto, championing the cause of instilling cultural values in how we work and take decisions• Manage Employer branding, communications, create superior candidate experience across the interview & onboarding lifecycle, design & implement appropriate compensation structures.• Providing a safe workplace for the employees - creating and managing feedback policies & practices, building open & transparent communication practices• Lead the automation and bring in technology in the HR processes

Bengaluru, Karnataka, India

*Building a pipeline of customers, tapping into existing database and building newer channels of potential clients.*Contributing marketing and sales inputs for building on strategic plans*Competitor Analysis.*Identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

Gurgaon, India

Inventory Management - inwards, outwards & returns - for the tie-up branded products, ensuring supplies are in line with the customer demand.Interfacing with vendors for reconciliation and ensuring quality standards.Quality checks of all items that have been issued for outwards or once received.Escalation POC for Customer Response team. Ensuring high standards in timely and accurate response and resolving customer queries.

Gurgaon

Work with the Cross Functional teams to generate customer requests in the category.❒ Identifying New/Unexplored avenues for further customer acquisition and revenue via CorporateTie-Ups / Strategic alliances❒ Inventory Cost Management- Reduce the Inventory Costs directly impacting the bottom line.❒ Streamline vendor management❒ Feeder to Tech, Product, Pro Marketing team(for enhancement of sales efficiency and effectiveness)

Gurgaon

Managing supply, ensuring quality of supply along with offering a seamless customer experience​.❒ Identify and on-board great service professionals in the category in case of vacancies.❒ Institutionalise service delivery norms and processes for the category and Impart necessary training toon-boarded service professionals on these norms and how to use Zimmber.❒ Devisestrategiestoidentifysupplygapsandexecuteaplantofillthegapwiththebestavailablesupply.❒ Ensuring high repeat rate through effective campaign execution and optimisation via various offlinecampaigns which constituted around 30% of the total order completion count.

New Delhi Area, India

Vision: To Provide Professional and Luxury Salon Services for Women at their convenient time and their convenient location.❒ Launched​ the Company Glamnfit in the on-demand beauty domain.❒ Did Market research (​Both primary and secondary​) to identify the Positioning and the opportunities inthe On Demand Beauty Industry. Planned the USPs accordingly.❒ Website and Product Development(Outsourced to a third party)❒ Hiring​ of the team (currently 14 employees including beauticians, team leaders and Ops Manager)❒ BTL and Digital Marketing​: Lots of innovations in BTL marketing, Society camps, Mall Activations,Newspaper inserts + Digital Marketing including Facebook promotion for customer acquisition and some strategic partnerships. Identifying new strategies to ensure high Customer Acquisition and ensuring High retention/repeat.❒ Entire ​Inventory Planning ​and Management for the products. Also developed the entire ​training curriculum​ designed for both Job Skills + Soft Skills for Therapists/Beauticians.❒ Had 2 Office Locations (Delhi + Gurgaon) + 1 ​House-Cum-Office at Noida. Currently Monthly Gross ~Rs 0.4Mn with MoM growth of over 100%.

Pan India

❒ To Head the 43 Franchisee/Centers of Aakash Institute Across India Ensuring smooth functioningrelated to the Administrative issues❒ Communicating with Zonal teams and ensuring right functioning across Zones as planned at the centrestrategic team. Making optimum utilization of the available resources thereby keep costing undercontrol❒ Development and monitoring of franchise programs to ensure effective operations in a franchisedepartment. Contribute to franchise evaluation, selection and supervision of franchise performance.❒ Monitoring legal and policy compliance and ensuring that organizational standards, policies andprocesses are met.

Bangalore Area, India

❒ Managing HNI clients of the bank & acquiring new ones to increase the bank base.❒ Achieving business targets assigned in terms of cross selling❒ Enhancing the HNI relationship with the Bank to main the stickiness with the bank❒ Profiling the customers & providing the financial products/investments services for customer’s needs ❒ Ensuring the highest level of servicing with all the HNI clients

Ahmedabad, Gujarat

❒ Ensuring higher Retention percentage for Postpaid.❒ High Value Customer Experience: To Ensure Effectiveness and High Uptake of Products and promotediscounts on the plans as a medium for retaining the customer.❒ Create, optimize and evolve retention strategies to maintain the loyalty of our customers with us.❒ Perform evaluations of Sales teams, Network Teams and Marketing teams❒ High Value Customer Experience: To Ensure Effectiveness and High Uptake of Products in Promotion via all communication at/through Switch, SMSs, Mailers, USSDs, IVR, OBDs, etc.❒ CEO Awarded Circle Silver Award for reducing CPC .43 to .38 and .49 to .44 in Aug'13 for UPE and UPW❒ Nominated for ​National Best Practice for “Retailer SMS in Regional language and increasing theCommunication effectiveness and hence higher recharge trend”

•Maintaining the records of the Leave and the calculations on monthly basis.•To deliver a detailed report of flights during cancellation and diversions.•To provide comfort to all the guests throughout their journey with us. Taking care of their Feedbacks, establishing rapport, maintaining effective customer relationship & handle request & complaints.•To establish a cordial relationship with the guests and delight them with the best possible services.•Reverting to complaints and making monthly tracker about the same.•Preparing the daily and the monthly reports – Arrival/Departure of flights.•Report making during ISO audits – Process metrics, Complaints trackers, Delay/Time gain in flights.•Making sure the policies and procedures are followed as per the company/security standards.•Main allocations – Ticketing (International), Check – in, Baggage Handling, Security Hold Area, Ramp, Admin, Station Auditor.