Priyanka Kakkar Email and Phone Number

Result-driven professional offering nearly 12+ years of experience.Managing a team of 20+ People in multiple banking processes.Leading Team leads and Group Lead and responsible for overall direction, coordination and evaluation of the team.Monitor the employee’s productivity/performance, maintain score cards, and ensure training at regularintervals to improve their productivity.Publish Daily, Weekly, and Monthly Reports of employee performance metrics to employees and thetop management.Plan weekly and fortnightly reviews with managers .Manage the Staff by delegating their roles based on business needs.Manage Employee Roaster/leaves/holiday working and workforce planning.Mentored a team of Dedupe Operation.Ability to nurture talent and produce ACE performers.Conducted KT to young team members in Multiple banking processes.Highly successful in meeting & setting KPI & SLA targets and planning areas of improvement. excellence in managing end-to-end process operations with a focus on quality deliverables within specified service norms.Ensuring all-time efficient levels of staffing and occupancy to optimize resources and maximize servicelevel while maintaining financial consistency.Developed and implemented several methodologies to analyze processes, recommend modifications &minimize escalations and attain excellence.Honored with the Multiple Awards.Accountable for risk management, audit, and to ensure compliance with legal and statutory requirements.An effective communicator with excellent relationship management skills, problem-solving and organizational capabilities.