A professional with experience in Retail, Insurance, HR Shared Services & Outsourcing. Skilled in Talent Management, Customer Service, Content development, Employee Engagement, Organization Development and Transition/Solution design. Work Experience :With an experience of almost 16 years in the combined field of Learning & Development, Customer Service and Business Operations. Designed and delivered several professional skills and development programs. Conceptualised learning interventions for middle and senior leadership teams. She specializes in directing the design, development, implementation, integration and assessment of initiatives including employee engagement survey scores, program scores analysis; knowledge management; reviewing, upgrading the current training programs and courses; conduct succession planning for the development of career growth opportunities ; collaborate to design, develop, implement and assess individual and organizational learning needs/gaps.Also, worked with start-up organisations as a freelance consultant and have been instrumental in setting OD, Workforce department and designing end to end Employee life-cycle process flow across varied organizations.Specialties: Possess strong knowledge/subject matter expertise in US Employee Benefits & US Payrolls.