Priyanka Masuda personal email
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Seeking the position of Customer Service Operations Manager | People, Process, Performance, andPartners management skills | Teams Training & Development to deliver service performance | 17+ Yrs of Experience in Service Industry.
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Co-FounderCraffords.In Sep 2021 - PresentGurugram, Haryana, India -
Manager Parent RelationsHeritage Xperiential Learning School (Formerly Known As The Heritage School, Gurgaon) Nov 2019 - Jun 2021Gurugram, Haryana, India-Parents Relationship Management-Coordinators play a key role in making schools programmes successful. -Responsible for driving the programme, and ensuring it is integrated into the wider practice of the school. -Member of the school’s senior leadership team, and accountable to the principal and administration.-Admissions Cooridination. -
Customer Service ManagerVouchagram India Pvt Ltd Jan 2018 - Jun 2018New Delhi Area, IndiaVouchagram is the thought leader in the instant gifting and redemption domain. We bring about a paradigm shift in the domain using our proprietary technology. High cost of Delivery, Delays, Loss in transit, and Lack of measurability have been the main stumbling blocks in Micro and Mini gifting space. Need of the hour is Near Zero cost of delivery with ZERO pilferage, damage and 100% measurability. Vouchagram's Digital Code Management System (DCMS) is a ZERO error ecosystem that enables instant gifting and redemptions with high ROI.- People, Process, Performance and Partner Management- SLA Management- Escalation, Complaint & Complement Management -
Managing PartnerOvert Consulting May 2015 - Apr 2017New Delhi Area, India
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Team LeaderFidelity National Information Services Jun 2003 - Apr 2014Gurgaon, India- Leading a team of Dispute Resolution Network professionals(American Express Cards).- Workflow Management to comply to SLA parameters Attrition & Absenteeism Control for being cost effective.- Performance Management of Team & Team Member to achieve monthly SLA targets. Employee -Engagement activities, Rewards & recognition.- Compliance monitoring to avoid potential legal law suites.- Identify training needs to up-skill production staff & effective career pathing.
Priyanka Masuda Skills
Priyanka Masuda Education Details
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French Language And Literature -
Jesus And Mary CollegeMaths -
Commerce
Frequently Asked Questions about Priyanka Masuda
What company does Priyanka Masuda work for?
Priyanka Masuda works for Craffords.in
What is Priyanka Masuda's role at the current company?
Priyanka Masuda's current role is Co-Founder.
What is Priyanka Masuda's email address?
Priyanka Masuda's email address is pr****@****ail.com
What schools did Priyanka Masuda attend?
Priyanka Masuda attended Alliance Française De Delhi, Jesus And Mary College, Mayo College Girls' School.
What skills is Priyanka Masuda known for?
Priyanka Masuda has skills like Business Analysis, Requirements Analysis, Sdlc, Software Project Management, Vendor Management, Agile Methodologies, Sql, Microsoft Sql Server, Itil, Software Development, Xml, Web Services.
Who are Priyanka Masuda's colleagues?
Priyanka Masuda's colleagues are Harsh Yadav, Tanu Kaul, Deepak Arya, Peeyush Sohal.
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