Working with Trium Logistics Pvt Ltd as Senior Customer Service-Imports since May 2011 till date.Handling all important client accounts (includes sea/air freight/courier/ trasportation ( domestic ) To develop excellent rapport with all existing customers/agents/shipping lines.Handling Documentation / Customer service / Operations for key customers.o provide high level of Customer Service.All types of Overseas Correspondence with Worldwide AgentsHandling custom clearance & door delivery for special/ productive customer.Import pricing for air & sea.Liaising with CHA’s/Forwarders/Consignees & answering their queries.Helping Sales Team to generate Business by taking Appointments of new clients.

Working with Trium Logistics Pvt Ltd as Asst Manager – Cutomer Service since July2015 till date.Job Profile· Monitoring team’s performance, motivating them.· Handling all important client accounts (includes sea/air freight/courier/transportation.· To develop excellent rapport with all existing customers/agents/shipping lines.· Handling Documentation / Customer service / Operations for key customers.· To provide high level of Customer Service.· All types of Overseas Correspondence with Worldwide Agents· Handling custom clearance & door delivery for special/ productive customer.· Import pricing for air & sea.· Liaising with CHA’s/Forwarders/Consignees & answering their queries.· Helping Sales Team to generate Business by taking Appointments of new clients.