1. Work closely with Hiring Managers to develop position profile and to understand overall needs and requirements. (Description, salary, timing, expectations, etc) 2. Create a comprehensive job description based on hiring manager specifications to be used to present to candidates and to post to job boards and internal gateways. 3. Work with Sourcing Analyst to develop appropriate sourcing strategies for each role. 4. Educate client on the recruiting process and the roles involved in the process 5. With use of Enterprise applicant tracking technology and innovative recruiting tools, review and select candidates to move forward from the slate presented by sourcing efforts, determine and instruct next course of action. 6. Develop and Manage strong consultative relationships with hiring managers and candidates. 7. Solicit and document hiring manager and candidate feedback throughout the interview process. 8. Disposition all candidates personally contacted in recruiting cycle (phone screen or higher manager interview). Secondary Responsibilities: 1. Participate in recruitment knowledge sharing and best practices. 2. Manage the recruiting process to meet hiring goals through the use of effective resource management and effective use of Enterprise applicant tracking system. 3. Consistently meet the performance metrics as defined by the Director of Recruiting. 4. Provide reporting and regular status updates to the Director of Recruiting and Hiring Manager as required. 5. Solicit referrals from potential talent and internal employees/recent hires.

• Ensure Customer Satisfaction by maintaining a CSI score of 100%. Achieved 99% in Jan’14.• Ensure Compliance mandates by monitoring and driving the Agent KPI targets (SL: 80%/20s; FTR: 85%; Repeat FTR: <5%; Transactional Monitoring: >80%; Fatal Error: <2%).• Achieve sales targets (25% conversion rate). Exceeded Jan’14 targets (50% conversion).• Manage the set processes and procedures to ensure that compliance guidelines are followed. • Ensure that correct updates reach the customers.• Handle escalated customer issues and provide appropriate resolutions.• Establish seamless operations by ensuring that all support systems and equipment work in full capacity