Priyanka Parashar Email and Phone Number

 Design and Development of new training programs (comprising simulations and case-studies) as well as modifications/revamp for existing programs in various categories. Handling a team of 12 trainers and facilitate/ conduct team level activities to better team building and organization level activities that lead to goal setting, integration and increased interactions Handling big portfolios i.e. AMEX PAYBACK, AMEX LOMBARD, PNB METLIFE & GESBI Coach trainers and co-facilitate sessions helping young trainers to ramp up effectively.  Communication with various Business Heads; driving & motivating them to accomplish objectives.  Evaluating/Measuring Training Effectiveness & taking corrective actions. Work closely with the Operations Manager, Floor Supervisors, and Team Leaders to contemplate the needs of individual with a view to enhance performanceIdentify the training needs of employees across the all location at various levels. Develop training plans for staff in coordination with their supervisors and identify training institutes. Coordinate with consultants, training institutes for organizing training programs based on the training need analysis to evaluate the skills & productivity of employees. Collate feedback on the training programs conducted & incorporate improvements for enhancement of the training modules. Prepare & implement the training calendar.Initiatives :o Monthly 'Reward & Recognition' on the basis of performanceo PKT conducted on weekly basis to identify the gaps in product within agent/TL/AM level.o Dipstick conducted to motive agentso Mystery audits o Conduct multiple Process related Quiz and fun activities to motivate agents on the floor.o Conduct ‘Graduation Ceremony’ for New hired Agents

• Interacting with departmental heads for gathering requirements in their departments and drafting job descriptions• Screening resumes, conducting written tests, initial round of interviews and scheduling further rounds of interview for qualified candidates with functional heads• Administering post-interview formalities such as Conducting background verification, Salary negotiation, Issuance of Offer letters and Collecting relevant documents• Identifying Training Needs of staff members, Designing training calendars and Inviting eminent trainers, in consultation with departmental heads.• Addressing various grievances aired by employees and resolving the same to maintain harmonious working environment• Carrying out Employee Satisfaction Survey to receive valuable inputs from employees, promote healthy working atmospheres and further assess the improvement areas for retaining efficient & skillful employees • Managing Staff and Workers' canteen, Security First Aid, Safety, Transportation etc.• Arranging employee welfare activities including Social gathering, Cultural training and other motivational development programmes• Handling exit formalities such as employees counseling, issuing of relieving & experience letters, processing full and final settlement.Coach trainers and co-facilitate sessions helping young trainers to ramp up effectively.• Responsible for giving Training (Product & CRM) to the newly joined employees .Training Need Identification & Analysis & Preparation of Training Calendar.• Taking their Induction, Assessment & Mock calls.• Preparing MIS, Daily Tracker and NHT Dashboard.• Preparing E-learning Ppts.• To check the quality through live call barging.• Conducting Refresher Session for Bottom Performers. • Conducting Group Call Monitoring Sessions.• Evaluating/Measuring Training Effectiveness & taking corrective actions.

• Responsible for giving Training (Product & CRM) to the newly joined employees • Taking their Induction, Assessment & Mock calls.• Preparing MIS, Daily Tracker and NHT Dashboard.• Preparing E-learning Ppts.• To check the quality through live call barging.• Conducting Refresher Session for Bottom Performers. • Conducting Group Call Monitoring Sessions.SALES PROCESS TRAINING:PROCESS OUTBOUND CALLING PROCESS INBOUND CALLINGINSURANCE Life (Reliance, Tata Aig, Icici Pru, Bharti Axa , Max Newyork ) AYUSH Ayurvedic , Unani , Siddha & Homeopathic Medicine Reliance General Insurance SRISIIM Shri Sharda Institute Of Indian Management Research Future Generali Life Insurance (Verification) UNICEF United National International Education Fund

RESPONSIBILITIES(HR):• Interacting with departmental heads for gathering requirements in their departments and drafting job descriptions• Screening resumes, conducting written tests, initial round of interviews and scheduling further rounds of interview for qualified candidates with functional heads• Administering post-interview formalities such as Conducting background verification, Salary negotiation, Issuance of Offer letters and Collecting relevant documents• Identifying Training Needs of staff members, Designing training calendars and Inviting eminent trainers, in consultation with departmental heads.• Addressing various grievances aired by employees and resolving the same to maintain harmonious working environment• Carrying out Employee Satisfaction Survey to receive valuable inputs from employees, promote healthy working atmospheres and further assess the improvement areas for retaining efficient & skillful employees • Managing Staff and Workers' canteen, Security First Aid, Safety, Transportation etc.• Arranging employee welfare activities including Social gathering, Cultural training and other motivational development programmes• Handling exit formalities such as employees counseling, issuing of relieving & experience letters, processing full and final settlement.RESPONSIBILITIES(TRAINER):• Responsible for giving Training (Product & CRM) to the newly joined employees • Taking their Induction, Assessment & Mock calls.• Preparing MIS, Daily Tracker and NHT Dashboard.• Preparing E-learning Ppts.• To check the quality through live call barging.• Conducting Refresher Session for Bottom Performers. • Conducting Group Call Monitoring Sessions.