Primarily managing and supporting various SCM Digital transformation programs following Agile Methodologies and Project Management tools. Responsible for tool Implementation across all Markets. Working as a Scrum Master leading the Pega Dev Ops team for timely product delivery.

Sourcing Support Specialist for IT (Digital Security)

Category Sourcing Specialist

Supply chain management - Global Top Vendor ManagementHandling all type of queries for top vendors of Vodafone.Getting Supplier invoices processed and helping with corrections of the same.Taking Care of Supplier PaymentsHandled above queries for Oracle, Cisco and Amdocs from July 2016 - April 2017.Handling all type of queries for Huawei Technologies (All Entities like UK, Germany etc) since May 2017.Simultaneously, working as Process Specialist amongst the team.Looking after Process Trainings of New Joinees.Handling - On Job Queries for all the team membersReporting WorkWorking on Process improvement ideas, conducting Knowledge Assessments etc.Six Sigma White Belt certified through Amulya 4G project.

Handling member queries and guiding them for the same.Taking care of incoming members and calls.Making out calls for convincing non-holidayed members to take holidays and utilize their membership.Maintaining documents for any service requests and processing the same.Auditing new Member application forms and making sure that the same tallies with the system.Attending member meets in different cities at regular intervals.Taking care of increase in social media appreciations for individual and team. Maintaining excel reports on daily/ weekly and monthly basis for all team members and reporting rhe same to HQ.

- Handling Complaints received on behalf of CEO - Analyzing Customer's account- Auditing employee responses - Issuing Complaints for relevant employees and generating feedback for them- Providing end resolution to the complaints raised to UK regulatory bodies by the customers.- Maintaining Public/Customer Relations- Client Meetings Relating to New product software launches

• Take Inbound Chats, converting them into Sales.• Assisting team when required.• Providing solution to the issues of clients based on company’s products.• Building a rapport with the customers on behalf of the company.• Greet visitors cheerfully and help/direct them in right way• Respond and solve customer queries on phone and e-mail

• Recruit candidates using various methods: Internet, cold calls, referrals, andsourcing.• Perform all facets of recruiting process, including searching for resumesin database, pre-screens, telephone interviews, face to face interviews,reference checking and job offers.• Placement of counselors or full time permanent hires.•Making sure requirements are filled in a timely manner.• Responsible for all steps associated with the identification, placement andmanagement of employees.• Maintain excellent documentation with the company's on-line system as wellas hard files within the Office.• Utilize job boards and web sites to identify potential candidates i.e. DICE,Monster, etc.• Utilize internal database to identify potential candidates.ResponsibilitiesResponsible for managing the staff of 10+ people. My work was to mange theCentre hiring’s , distribute the Work, Recruit and handle the manpower of the Centre,Prepare Salary and Incentive Schemes and prepare the different kind of report togive details about the work done by the Centre to the higher management.