Delivered a high-impact $5M business technology program at Asana, improving efficiency/reducing costs.Streamlined customer support by implementing ITSM processes and boosted DevOps agility with data-driven insights.Led cross-functional teams, optimized program structure, and increased stakeholder visibility through clear communication and reporting.

Collaborated with Samsung teams across subsidiaries for requirements management, prioritization and delivery of features.Worked with teams across different Samsung subsidiaries for status accounting and reporting to senior management and stakeholders.Worked closely with the Samsung UK business team and delivered workshops to the business/operations team in London, UK.

Successfully implemented and delivered an approval processing system for a public sector undertaking.Owned the end-to-end development and delivery of the Application Support Estimation (ASM) tool – a solution adopted globally by a major IT services company that improved estimation accuracy for large deals.Led the Application Development & Maintenance (ADM) service line, building estimation expertise within delivery teams and driving standardization through workshops and presentations.Managed problem resolution and application enhancements as Program Manager for a critical healthcare application. Ensured client satisfaction through effective communication and SLA management.

Led a cross functional team across geographies for development and delivery of multiple applications for the Communications & Media Entertainment (CME) Division at Infosys. Engaged with multiple Delivery Heads to identify KPIs & metrics critical for business units.Managed overall planning, execution and delivery of a Messaging Platform for a large UK based Telecom organization.

Delivered an analytical tool providing a prepayment model for US based Financial organization for various kinds of bonds and loan product offerings.

Designed and developed features for the Front Office module of Quark Commerce Management System, an ERP application. This involved working on use case analysis, technical design, UI design and implementation.