Priyanka S Email and Phone Number

Enterprise Productivity

Fraud Claims and Disputes

Bank Card Security

- Providing excellent customer service while handling inbound calls from Scotiabank customers, financial institutions, merchants, authorization centres and law enforcement agencies worldwide. - Answering inquiries and providing information on Scotiabank policies and procedures in accordance to the service standards. - Monitoring debit and credit transactions on different systems to minimize risk and loss of funds to clients and to the bank as a whole. - Assisting clients by completing fraud reports for disputed transactions. - Providing account activity details to the Police so that camera footage of possible fraud can be retrieved. - Working closely with the local branches and the Security and Investigation department to monitor accounts that have been possibly compromised by phishing, malware or account takeover on customer fraud. - Helping clients understand the nature of fraud and informing them of ways to protect their identity. - Investigating and resolving client complaints to their satisfaction by maintaining a calm composure. - Identifying fraud trends and live hits on retail and commercial cards. - Completing any additional tasks assigned by management in a timely manner to provide accurate and efficient results. - Prioritizing duties and delegating tasks as required to team members. - Providing immediate response and assistance to clients who have difficulties completing transactions on their debit or credit cards due to system issues or fraudulent activities.