Started the position by attending workshops & enhancing my software development and IT knowledge with data analysis skills, and now support data analysis projects within the firm.• Perform statistical validation and analysis throughout research and development projects using Tableau and other tools• Enhance strategic decision making by generating & analysing sales & customer behaviour models• Develop and test data mining models using machine learning algorithms to drive… Show more Started the position by attending workshops & enhancing my software development and IT knowledge with data analysis skills, and now support data analysis projects within the firm.• Perform statistical validation and analysis throughout research and development projects using Tableau and other tools• Enhance strategic decision making by generating & analysing sales & customer behaviour models• Develop and test data mining models using machine learning algorithms to drive insights• Support the preparation of Business Intelligence reports tracking customer insights for the management team• Support the development team to create data visualisation tools• Extract and present product data from inventory database to enable financial forecasting• Support back-end infrastructure by managing web APIs and Azure SQL databases• Modify current systems to enhance workflows and meet new needs• Identify current inefficiencies and recommended changing functionality or behaviours to eliminate concernsKey Achievements • Part of a group of interns tasked to oversee the relational database management system to support 1000+ customer database• Collaborated with other interns to improve website performance to cut query times by 2%• Helped in making visualisation of data in Tableau gathered from 1000+ customers and presented towards management as part of an assessment Show less

Enable smooth operations during peak times by assisting in food preparation tasks. Minimise customer complaints by anticipating and identifying issues and initiating prompt corrective action. Set up cash drawers, verifying adequate change was available for smooth running of shift.

• Arranged medical documents in the given software according to client’s instructions• Medical data handling and kept the data secured in the database• Settled day-to-day issues by coordinating with supervisors and the management team• Supported customer engagement strategy by analysing client data on quarterly basis and reporting findings to customer service team• Proactively channelled customer feedback to relevant departments to promote continuous process… Show more • Arranged medical documents in the given software according to client’s instructions• Medical data handling and kept the data secured in the database• Settled day-to-day issues by coordinating with supervisors and the management team• Supported customer engagement strategy by analysing client data on quarterly basis and reporting findings to customer service team• Proactively channelled customer feedback to relevant departments to promote continuous process improvement• Enhanced customer satisfaction ratings by managing all client enquires through resolution• Facilitated conflict resolution by implementing protocols & investigating issues to completion• Maintained accurate records of past due customer account activity• Improved customer service initiatives by streamlining sales & order management processes• Provided top quality control and eliminated downtime to maximise revenue Show less

Received prescriptions & checked against medical histories, safeguarding patient health & safety. Established clear & effective customer service policies to grow satisfaction & pharmacy loyalty. Oversaw secure, appropriate storage of temperature-sensitive items & controlled substances. Advised patients on drug incompatibility and contraindications, minimising likelihood of ill effects.

Dispensed medicines with prescription and without prescription. Provided guidance to patient’s queries regarding the dosage, issues & symptoms of the medicine. Compared stock physically by the computer on monthly basis. Maintained confidential patient records in line with data protection laws.