Priyanka Tuli Email & Phone Number

Redditch, England, United Kingdom

Redditch, England, United Kingdom

• Achieved a customer satisfaction score of 4.5, demonstrating a commitment to delivering exceptional service and meeting client needs effectively.
• Consistently achieved promoter status in quality and maintained the score above 94% over time.
• Handled 60 to 70 customer’s escalations every day.
• Keep accurate records of customer interactions and progress to ensure a clear understanding of each customer's journey and history.
• Used outstanding communication skills and problem-solving abilities to help customers with questions and complaints, and to build good relationships with them.

Chandigarh, India

• Trained teams in software implementation, resulting in increased user base and revenue growth for the company.
• Streamlined customer onboarding process and training programs, resulting in a 25% decrease in customer support tickets and a 12% increase in customer engagement.
• Increased customer retention by 15% through the development and execution of a customer success strategy, focusing on identifying user needs, proactive customer service, and sharing best practices with clients.
• Developed comprehensive customer education and help page materials, resulting in successful customer understanding of products and services, increasing customer usage by 20%
• Utilized client’s feedback and analysis to identify, design, and implement solutions for customer success initiatives, resulting in a 20% improvement in service levels
• Proactively engage clients to drive ProofHub adoption and build strong relationships by sharing updates, while understanding their business needs and goals. Collaborate with internal teams to resolve technical issues.

India

• Provided technical support to the customers and resolved their issues on the calls resulted in saving 30% of the technician visit costs.
• Recommends potential products or services to management by collecting customer information and analysing customer needs.
• Abundant experience managing clients, understanding their issues, and resolving them.
• Managed customer disputes and handled complex queries and matters that required deep attention.
• Pitching product offers and sales to the customers and upsells the annual packages.
• Worked in a retention team and retained the customers by solving their concerns.