Priyanka Agarwal Email & Phone Number

Toronto, Ontario, Canada

Bengaluru, Karnataka, India

• Driving customer success for key accounts across EMEA and APJC regions while actively monitoring and assessing their health to foster greater loyalty
• Acting as a trusted advisor to customers/partners, driving continuous engagement and providing value through regular meetings to align our program to their business objectives
• Coordinating with internal teams (Sales, Engineering, Support) as well as external stakeholders to facilitate seamless onboarding, offering solutions for customer use cases, and resolving issues efficiently.
• Relaying customer/partner feedback to the product teams to enhance overall customer experience.
• Identifying new opportunities that might enable the customers to benefit from other Cisco offerings

Bengaluru, Karnataka, India

• Driving customer success for clients across Retail, Financial Services, E-Commerce and Hospitality sectors
• Working with them to design an effective CEM program for their organisation right from onboarding to continuously monitoring the progress
• Increasing the usage and adoption of the product, among the various stakeholders through frequent Product Training programs
• Driving continuous client engagement through quarterly review meetings, understanding their business objectives and aligning our program to achieve those objectives
• Helping clients derive maximum value out of the product, working internally to analyse data to provide actionable insights & solutions to business problems

Bengaluru Area, India

• Mentored a 16-member sales team as the City Planner for Bangalore
• Identified potential accounts for tie-ups and worked on offers based on market trends, competition and customer needs for sharing with the sales team
• Reviewed deals, analysed sales report daily and developed marketing plans for existing accounts to help increase their sales
• Analysed sales trends identified gaps and took necessary measures to grow GMV
• Devised a review mechanism for tracking the progress of the sales team and increasing productivity

Bengaluru Area, India

Chennai Area, India

• Analyzed the market trend, various competitor activities, new product performance and sales figures for developing marketing plans based on data collected during market visits
• Led to business expansion through new dealer appointment after conducting an analysis of the scope of territory and the profile of the dealer
• Reviewed sales statistics - dealer purchase vs. target, sales analysis and SOA & market share analysis

Gurgaon, India

• Prepared a tier-wise classification of Indian cities based on 5 parameters relevant to tyre industry
• Studied the distribution model of Michelin across different tiers based on secondary data and field surveys and proposed better practices in certain areas
• Suggested an action plan on online tyre sales by collecting data on dealer and consumer perceptions
• Studied the feasibility of the idea - Tyres on EMI, and devised a strategy to launch the campaign in the exclusive Michelin outlets
• Examined Michelin’s credit policies to identify existing problems and designed an awareness campaign on online payment methods

Bengaluru Area, India

Pgdm, Marketing

Activities and Societies: • Member of the Alumni Relationship Committee, IMT Ghaziabad • 2nd Runner’s Up in the event Mark Roadies 6.0.

Bachelor Of Technology (B.Tech.), Computer Science Engineering

Activities and Societies: • Event Coordination in the college fests during my graduation

Xii, Science