Technical Support Specialist
Current• Successfully identified and resolved a critical bug in PMS payment interface, hotel interface issues, system outages and various end user errors. • Provided technical support for Web Server upgrade, maintaining IIS service pools, analyzing service logs to locate the error. Manage Wireless Technologies, Firewall and VPN configurations. • Served as a middle man between the client and the QA during the escalation process. Understanding client requirements, writing professional document and checklist.• Performed customization of templates using Notepad++, Word Press, Fast Reports. • Assisted in SMTP, SMTP Relay, Send Grid configurations. Developed a deep understanding of OKTA, MFA in cloud systems.