Developed and implemented customer training programs for 10,000+ end-users, spearheading tailored learning solutions to drive product adoption, evolve the user experience, and enable customer success. • Shaped the overall customer training strategy, developing and leading technical learning & development programs to drive adoption, evolve the user experience, and enable customer success.• Coordinated multifaceted audits, surveys, and needs assessments while analyzing usage data to identify knowledge gaps and opportunities for expansion, define training needs, and create tailored technology training programs and upskilling initiatives.• Coached, mentored, and led a team of 10 trainers and facilitators in launching education and user training projects for 500+ client accounts with 3,000-10,000+ end-users, boosting engagement by up to 90%.• Developed multi-media learning materials, assets, and content, leveraging various instructional practices, adult education paradigms, and storytelling to create immersive and interactive learning experiences.• Defined and measured KPIs and OKRs learning programs and courses, tracked content performance,highlighted usage gaps, enabled real-time adjustment, and improved metrics by 15-20%.• Provided thought leadership to customer stakeholders from an L&D perspective, suggesting learningtechnology and practices to improve outcomes and learner engagement.• Served as D&I Ambassador for the Denver Hub and led weekly dynamic affirmative action and D&I training programs, creating educational resources and executing engaging communication campaigns to gain buy-in and build a culture of inclusivity and equitable systems offerings.

• Designed and led 50+ learning programs and workshops, empowering 20,000 students and 400+ faculty members to enhance their technical proficiency.• Identified and defined learning objectives for various teams and departments, and developed specialized training courses and modules, consistently meeting 90% of learning goals.• Established and maintained a cohesive content architecture and communication strategy, integrated multi-media content, streamlined the knowledge base, and boosted engagement to 95%.• Evolved STEM programming and introduced new pathways that catapulted STEM engagement amongunderrepresented groups by 25%.• Co-directed the implementation of novel operational model across 40+ partner institutions, adjustingprocesses and curricula, and coordinating closely with curriculum experts, professors, and decision-makers to ensure seamless transition.• Championed novel educational technology solutions, streamlined key processes, and spearheaded tailored workflows to augment operational capabilities and support the overall organizational development mission.

• Facilitated the planning and execution of onboarding and orientation programs for 4,000+ students,leveraging data-driven insights and feedback loops to continuously improve delivery and enhanceengagement by 45%.• Led cross-functional teams of 5-10 and 15+ external partners in overhauling orientation practices, introducing new student resources, and creating relevant, high-quality content and guides, growing retention by 15%.• Created and delivered customized educational workshops and learning modules for 10,000+ prospective students and family members, enhancing the overall orientation experience and achieving a 95% satisfaction rate.

• Planned and orchestrated 50 student events per semester with up to 1000+ participants, defined roadmaps and schedules, controlled budgets of $50,000, led teams of 30+, coordinated logistics and vendors, leveraged social media content and digital marketing to drive attendance, and maintained a 95% client satisfaction rate.

• Developed and delivered 50+ cognitive development training programs and workshops for 15 clients per cycle, employing evidence-based techniques and assistive technology to achieve a 40% improvement in cognitive test scores.• Implemented tools to analyze cognitive development data, identify program gaps, refine trainingapproaches, and increase participant engagement by 98%.