The primary responsibility of the BDE role is driving acquisition within the Small Business Segment. The role is accountable for acquiring high value customers and ensuring that they are sold on to the most appropriate product to drive billings and customer satisfaction. There is a requirement to work with multiple internal and external stakeholders at senior levels, as well as a thorough understanding of the competitive environment within the Small Business segment. Client interaction involves telephone engagement with a focus on delivering an exceptional customer experience whilst maximizing sales efficiency & effectiveness. Principal Accountabilities• Prospecting for new customers through existing leads, cold calling and stakeholder networking.• Timely execution of all sales activities – leads, campaigns, referrals & any self generated leads• Tracking and reporting sales performance including thorough pipeline maintenance, acquisition results and market conditions• Use online CRM Salesforce for tracking and reporting purposes• Drive the on-boarding of new customers and initiates spend enablement activities• Keep up-to-date on products and competition• Engages in regular portfolio planning to determine areas of focus & project accurate full year forecasts• Attend relevant industry and partner conferences, tradeshows and networking events• Develop relationships across the business including Risk, Credit, New Accounts, Commercial Card and GMS

Responsibilities:• Managed social media marketing (mainly Facebook as Instagram was not in the scope of my contract).• Coordinated with various restaurant review & referral sites such as Zomato, Yelp, Menulog, Uber Eats, Foodora and Dimmi• Coordinated with web designers to set up the website and I created the content and wording.• Coordinated with graphic designers to create logo and menu design.• Advised on some elements of the restaurant ambience and interior design elements.Achievements:• Trained staff to ensure a high level of customer service and help increase repeat business as well as ratings and reviews.• Was able to help boost initial customers through the door upon launch of the restaurant via marketing and higher levels of customer service.

Responsibilities:• Social media marketing using Instagram & Facebook.• Managed & trained staff so they fully understood how to run the store, deal with customers, use the POS system, order stock, and know the products.• Website building & updating.• Visual merchandising of dresses and accessories.• Coordinating with contractors for store fitout and interior design.• Managing cashflow & accounts.• Dealing with suppliers and analyzing inventory & sales reports generated by the POS system, then ordering stock based on sales trends and best sellers.• Handling customer complaints and achieving favourable outcomes.• Being extremely organized by managing deadlines for custom orders.Achievements:• Grew the Diamante Dresses brand from scratch.• Learned how to operate my own formal dress retail store, wearing many hats.• Increasing customer repeat business through delivering exceptional customer service and receiving great reviews and testimonials.• Was able to improve sales from not only my own selling ability, but also coaching staff on sales techniques to close sales and upsell.

Responsibilities:• Familiarised myself with all the products and pricing, enabling me to demonstrate my knowledge to customers. This increased my credibility, allowing me to upsell additional products and eliminate the risk of returns by providing the right products for each skin type.• Had a very good understanding of the skincare range at MAC, and stressed the importance of skincare to customers as well – enabling me to sell skincare products along with makeup.• Had knowledge of surrounding brands & products such as Chanel, Jurlique, and the alcohol section, as sometimes I was required to step in and assist on other counters.• Knowledge of regulations and laws in various countries regarding what quantity of duty free products can be brought into the country and if they are required to be sealed in a bag.• Actively participated in store theme days, events, and new product launches to help demonstrate to customers how the new range worked.• Actively participated in cleaning display units, tools & testers throughout the day to maintain a hygienic work environment. • Also maintained tester units in proper schematic order, and maintained proper placement and condition of merchandise on counter, in stock room and maintained areas.Achievements:• Had a record of excellent customer service levels, maximising spend per customer. I was repeatedly the top seller for MAC at Sydney International Airport – averaging above $10,000 a week in sales, and in my final week hitting close to $15,000.• Within a month of joining the team I was encouraged to apply for the Store Manager’s position when it became available by Senior Management

Achievements:• Won a MAC Incentive Pack for selling the most Magnetic Nude range products in a single shift.• Consistently hit weekly sales targets.

Responsibilities:• Supported the Founder / Creative Director with a variety of tasks such as managing his schedule, sending emails on his behalf to organize meetings, working out weekly staff rosters, preparing any documentation or presentations requested, booking flights & accommodation for interstate/international trips, dry cleaning, meals, expenses reconciliation.• Attended meetings and took notes that were reviewed later with the Founder.• Provided input on strategic decision making.• Familiarised myself with all the products, pricing, marketing, and business processes to gain a better understanding of the business and perform my role to the highest level.Achievements:• Streamlined processes for the Founder to ensure he could focus on high-level tasks without worrying about the finer details.