Priyanka Manik Email & Phone Number

Toronto, On, Ca

North York, Ontario, Canada

> Creating a great inbound calling experience for customers by answering the phone with a warm welcome.> Processing utility bill transactions for customers; every shift to fulfil the daily demands of a fast-paced call centre while following business procedures and scripts to continuously meet call-time and quality requirements.> Processing real-time payments every day without a single error.> Referring complex customer account issues to managers and support staff.> Scheduling maintenance for the customers' residential and commercial HVAC systems.> Developing and delivering engaging sales presentations to convey product benefits.

Toronto, Ontario, Canada

> Adhered to strict screening techniques and procedures while screening the TTC employees every day during the start of their shift when entering the building.> Interacted with public to give directions, explain rules and regulations and respond to inquiries.> Conducted regular patrols of key areas to spot and control security concerns.> Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.> Logged reports of daily activities, property and equipment damage and unusual occurrences.

Toronto, Ontario, Canada

> Provided excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.> Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.> Stocked merchandise, clearly labeling items and arranging according to size or color.> Provided exceptional services and pleasant shopping experiences to retail customers.> Monitored customers for signs of security concerns and escalated issues to management.> Created inviting environment for customers by maintaining store organization and cleanliness.> Developed strong rapport with customers and created positive impression of business.> Prioritized helping customers over completing other routine tasks in store.

Postgraduate Degree, Biotechnology, 4.0

My knowledge of scientific principles, methods, and procedures that are necessary for industrial microbiology and chemistry have improved.

Bachelor'S Degree, Biotechnology, 8.43/10

Activities and Societies: Carbon Footprint Club, National Cadet Corps> Set up and calibrated laboratory equipment to conduct and monitor.