Priyanka Pathak Email & Phone Number

Kitchener, Ontario, Canada

• Managed the end-to-end implementation of multiple concurrent projects, ensuring on-time, within-scope, and on-budget delivery.
• Translated client requirements into actionable project plans, managing resources, schedules, budgets, and approvals.
• Led project communications, providing regular updates through status meetings and reports for stakeholders.
• Mitigated risks, managed scope changes, and ensured adherence to project control procedures.
• Conducted requirements analysis to assess client readiness and developed tailored implementation strategies.
• Supported client acceptance testing and ensured smooth solution deployment.

Kitchener, Ontario, Canada

• Project Manager | Leading Successful Implementations | Ensuring Customer Satisfaction and Operational Excellence
• Led the implementation of multiple projects, translating client requirements into actionable plans and delivering both standard and custom solutions.
• Managed project timelines, budgets, risks, and resources to achieve successful outcomes.
• Collaborated with internal and external stakeholders, serving as a key liaison between clients, vendors, and technical teams.
• Monitored project financials, conducted risk assessments, and implemented mitigation strategies to minimize project impact.
• Developed and maintained training and documentation materials in line with company standards.

Kitchener, Ontario, Canada

• Technical Support Specialist | Resolving High-Priority Issues | Client Advocacy
• Resolved escalated technical issues for enterprise-level software, acting as a liaison between clients and internal teams.
• Created knowledge-base articles and technical documentation for common problems and solutions.
• Utilized SQL, XML, HTML, C#, and JavaScript to troubleshoot and resolve complex issues.
• Managed authentication protocols (LDAP, SSO, Shibboleth) and third-party tool integrations like LTI.
• Ensured clear, collaborative communication with stakeholders to drive efficient issue resolution.

Kitchener, Ontario, Canada

• Product Support Specialist | Efficient Issue Resolution | Client-Focused
• Collaborated with Support Analysts to resolve product and software issues under tight deadlines.
• Managed high volumes of support cases, identifying and correcting misconfigurations.
• Maintained detailed records in the call tracking system and provided timely customer updates.
• Developed knowledge-base articles and contributed to mentoring and onboarding new team members.

Kitchener, Canada Area

• Product Support Specialist | Case Management | Client Satisfaction
• Resolved product and software issues, ensuring efficient case management and client satisfaction.
• Managed high volumes of cases, fixed misconfigurations, and provided timely updates.
• Logged and escalated issues, maintaining detailed documentation throughout the process.
• Created knowledge-base articles and contributed to mentoring and onboarding efforts.

480 Charles St E, Kitchener, ON N2G 4K5

315 Northlake Dr, Waterloo, ON N2V 1W5

Kitchener, Ontario

• Worked with immigrants who are experiencing Settlement stressors
• Supported people to live valued lives & providing help to improve the individuals’ mental health
• Assisted individuals in developing personal lifestyles principled on increased self-esteem and empowerment that will help promote greater inclusion in the life of the community

Waterloo, Ontario

• Participated in completing yearbook for session 2012-2013

Waterloo, Ontario

• Assisted customers with catalogues, provided references and lent and received library articles

• Taught students Science, Biology
• Worked as National Science Olympaid Incharge of School and, for best results as NSO, was awarded with Appreciation Certificate
• Played important role in curricular and extracurricular activities.
• In addition to games and cultural programs, also played vital role in organizing science booths on annual functions of school where students and staff got a chance to know their Blood Groups and get access to check.

• Prepared students for Pre Medical Tests which make students eligible for various medical fields

Computer Applications Development, Engineering & Information Technology

Course, Refugee Mental Health Course For Settlement Workers

Clinical Research Professional Development Program, Clinical Research Coordinator, A

Good knowledge of Clinical Trial Monitoring and Research Site Coordination The International Conference or Harmonization (ICH) Good.

Master Of Philosophy (M.Phil.), Zoology With Specializaion In Entomology, A

Research Methodology Recent advances in Zoology and Specialization in Entomology Dissertation: Study of bionomics of different termite.

Master Of Science (M.Sc.), Zoology/Animal Biology, A

Bachelor Of Education (B.Ed.), Science, A

Activities and Societies: Third Prize Winner in Collage Making

Certification In Computing, Computer Science, A

Bachelor Of Science (B.Sc.), Zoology, Botany And Chemistry, A

Cerification, Project Management

Cerification, Change Enablement: Realization Of Project Value Course