Priyanka Pathak Email & Phone Number

Kitchener, Ontario, Canada

• Managed the end-to-end implementation of multiple concurrent projects, ensuring on-time, within-scope, and on-budget delivery.• Translated client requirements into actionable project plans, managing resources, schedules, budgets, and approvals.• Led project communications, providing regular updates through status meetings and reports for stakeholders.• Mitigated risks, managed scope changes, and ensured adherence to project control procedures.• Conducted requirements analysis to assess client readiness and developed tailored implementation strategies.• Supported client acceptance testing and ensured smooth solution deployment.• Fostered strong client partnerships with a collaborative, solution-focused approach.• Conducted post-project retrospectives and ensured compliance with all contractual obligations.• Contributed to internal knowledge sharing and process enhancements.• Stayed up-to-date on D2L products, partner solutions, and emerging technologies to optimize client implementations.

Kitchener, Ontario, Canada

Project Manager | Leading Successful Implementations | Ensuring Customer Satisfaction and Operational Excellence• Led the implementation of multiple projects, translating client requirements into actionable plans and delivering both standard and custom solutions.• Managed project timelines, budgets, risks, and resources to achieve successful outcomes.• Collaborated with internal and external stakeholders, serving as a key liaison between clients, vendors, and technical teams.• Monitored project financials, conducted risk assessments, and implemented mitigation strategies to minimize project impact.• Developed and maintained training and documentation materials in line with company standards.• Ensured clear communication and regular status updates with clients and teams to meet project goals.

Kitchener, Ontario, Canada

Technical Support Specialist | Resolving High-Priority Issues | Client Advocacy• Resolved escalated technical issues for enterprise-level software, acting as a liaison between clients and internal teams.• Created knowledge-base articles and technical documentation for common problems and solutions.• Utilized SQL, XML, HTML, C#, and JavaScript to troubleshoot and resolve complex issues.• Managed authentication protocols (LDAP, SSO, Shibboleth) and third-party tool integrations like LTI.• Ensured clear, collaborative communication with stakeholders to drive efficient issue resolution.

Kitchener, Ontario, Canada

Product Support Specialist | Efficient Issue Resolution | Client-Focused• Collaborated with Support Analysts to resolve product and software issues under tight deadlines.• Managed high volumes of support cases, identifying and correcting misconfigurations.• Maintained detailed records in the call tracking system and provided timely customer updates.• Developed knowledge-base articles and contributed to mentoring and onboarding new team members.

Kitchener, Canada Area

Product Support Specialist | Case Management | Client Satisfaction• Resolved product and software issues, ensuring efficient case management and client satisfaction.• Managed high volumes of cases, fixed misconfigurations, and provided timely updates.• Logged and escalated issues, maintaining detailed documentation throughout the process.• Created knowledge-base articles and contributed to mentoring and onboarding efforts.

480 Charles St E, Kitchener, On N2G 4K5

315 Northlake Dr, Waterloo, On N2V 1W5

Kitchener, Ontario

•Worked with immigrants who are experiencing Settlement stressors•Supported people to live valued lives & providing help to improve the individuals’ mental health •Assisted individuals in developing personal lifestyles principled on increased self-esteem and empowerment that will help promote greater inclusion in the life of the community

Waterloo, Ontario

•Participated in completing yearbook for session 2012-2013

Waterloo, Ontario

•Assisted customers with catalogues, provided references and lent and received library articles

•Taught students Science, Biology •Worked as National Science Olympaid Incharge of School and, for best results as NSO, was awarded with Appreciation Certificate•Played important role in curricular and extracurricular activities. •In addition to games and cultural programs, also played vital role in organizing science booths on annual functions of school where students and staff got a chance to know their Blood Groups and get access to check their own and others BGs

•Prepared students for Pre Medical Tests which make students eligible for various medical fields

Computer Applications Development, Engineering & Information Technology

Course, Refugee Mental Health Course For Settlement Workers

Clinical Research Professional Development Program, Clinical Research Coordinator, A

Good knowledge of Clinical Trial Monitoring and Research Site Coordination The International Conference or Harmonization (ICH) Good.

Master Of Philosophy (M.Phil.), Zoology With Specializaion In Entomology, A

Research Methodology Recent advances in Zoology and Specialization in Entomology Dissertation: Study of bionomics of different termite.

Master Of Science (M.Sc.), Zoology/Animal Biology, A

Bachelor Of Education (B.Ed.), Science, A

Activities and Societies: Third Prize Winner in Collage Making

Certification In Computing, Computer Science, A

Bachelor Of Science (B.Sc.), Zoology, Botany And Chemistry, A

Cerification, Project Management

Cerification, Change Enablement: Realization Of Project Value Course