Priyanka Paul Email & Phone Number

Mumbai, Maharashtra, India

HR Management:a) Lead strategic HR initiatives and policy implementation for IRCTC West Zone.b) Oversee employee development programs, including training through the iGOT portal and other platforms.c) Manage recruitment processes for regular positions, PM Internship, and Apprenticeship programs.d) Drive IT-based enhancements in HR processes for greater.

Mumbai Area, India

• Led teams for efficient working of the following functions:a) HR Management:
• Manage HR generalist profile for IRCTC West Zone
• Process Medical Claims, Leave Accommodation, sanction Composite Transportation (CTG) & Baggage Allowance
• Maintain APARs/CRs and circulation of all Establishment circulars including SOP, DPE policy and guidelines along with disposal & distribution of HR DAK
• Prepare BOS/MCDO and forward it to Corporate Office
• IT initiatives & implementation in HR functions

Mumbai, Maharashtra, India

• Assisted in developing a site and an app called e-CSIM (Catering Services Information Management)
• Attended passenger complaint form registered in e-CSIM portal coming through various sources, ensured operational excellence and addressed customer grievances
• Prepared ATR on daily basis and send to Corporate Office within closure TAT of maximum 02 days
• Establishing procedures & policies governing customer interactions and the handling of customer feedback
• Liaised with west zone & corporate office twitter cell and resolved complaints on real-time basis (within 2 hours)
• Facilitated inspections on site & train from where complaint came, took remedial action, fined erring vendors

Aurangabad Area, India

Taj Hotels Resorts and Palaces is a global chain of hotels and resorts. A part of the Tata Group, one of India's largest business conglomerates, Taj Hotels Resort and Palaces own and operate 76 hotels, 7 palaces, serviced apartments,6 private islands and 12 resorts and spas, spanning 52 destinations in 12 countries across 5 continents and employ over 13000.

Kolkata Area, India

Had taught House keeping, Facility Planning and Hospitality

Kolkata, West Bengal, India

Completed training in the core operations viz. Food Production, Rooms Division, F& B service and Accommodation Operations. Along with had the opportunity to work in the allied and important departments i.e. HR dept, Admin and Facility Management.

Postgraduate, Human Resource Management (Pgchrm)

I have got the opportunity to join the program for understanding the challenges in managing human resources for dynamic, success-driven.

Masters, Tourism Management

Mba, Human Resources

Certified Hospitality Training Programme, Hospitality, First

B. Sc. In Hospitality & Hotel Administration, Hotel Manegement, First

West Bengal Council Of Higher Secondary Education, - Physics, Chemistry, Maths, Biology, Languages, First Division

Activities and Societies: Was an active member of the Interact club and the Nature club.

West Bengal Council Of Higher Secondary Education, General Stream, First Division

Activities and Societies: Actively participated in sports, exhibitions, educational excursions and trips, school fests, conferences.