Priyanka Paul Email & Phone Number

Mumbai, Maharashtra, India

HR Management:a) Lead strategic HR initiatives and policy implementation for IRCTC West Zone.b) Oversee employee development programs, including training through the iGOT portal and other platforms.c) Manage recruitment processes for regular positions, PM Internship, and Apprenticeship programs.d) Drive IT-based enhancements in HR processes for greater efficiency.e) Facilitate hospital empanelments, agreement renewals, and medical claim processing.f) Organize employee engagement and social activities, such as health camps and other celebrations.Administrative Functions:a) Empanel housekeeping agencies and ensure the upkeep of office infrastructure.b) Oversee office administration, including procurement, vendor coordination, and facility management.c) Ensure timely processing of bills for office rent, utilities, and other operational needs.d) Supervise property maintenance, security arrangements, and scheduled repairs.CSR & Training Initiatives:a) Conduct inspections and physical verifications for CSR projects to ensure compliance and impact assessment.b) Facilitate training sessions on diverse topics to build employee capacity and enhance organizational capabilities.

Mumbai Area, India

Led teams for efficient working of the following functions:a) HR Management:• Manage HR generalist profile for IRCTC West Zone• Process Medical Claims, Leave Accommodation, sanction Composite Transportation (CTG) & Baggage Allowance• Maintain APARs/CRs and circulation of all Establishment circulars including SOP, DPE policy and guidelines along with disposal & distribution of HR DAK• Prepare BOS/MCDO and forward it to Corporate Office• IT initiatives & implementation in HR functions• Hospital empanelment & renewal of agreements• Employee Development programs and staff training• Organize Employee & Social Engagement activities, such as; Women’s Day, Yoga & Health camp, etc.• Maintain attendance register, payroll of security personnel• Issue experience certificates, medical cards, catering passes• Support organizational events & activities throughout the calendar year.b) Accountabilities in Admin Functions:• Manage administration related activities including office administration, infrastructure/facilities management• Gather quotation from empaneled agencies, evaluate, get final approval, process work orders and bills for payments• Procurement through Government e MarketPlace Portal of office equipment, stationaries, electronic & electrical items, pantry product and housekeeping material • Coordinate with vendors and agencies for signing effective deals and contracts for AMCs of various equipment, such as, UPS, Air Conditioners, DGs, UPS, Printers, etc.• Oversee contract for couriers, car rentals, and other services• Process bills and ensure timely payment of office rent, mobiles & internet connections and various other materials used in office• Supervise property maintenance including scheduled cleaning, building repairs, security arrangements, storage management, general wear and tear, etc.

Mumbai, Maharashtra, India

• Assisted in developing a site and an app called e-CSIM (Catering Services Information Management) • Attended passenger complaint form registered in e-CSIM portal coming through various sources, ensured operational excellence and addressed customer grievances• Prepared ATR on daily basis and send to Corporate Office within closure TAT of maximum 02 days• Establishing procedures & policies governing customer interactions and the handling of customer feedback• Liaised with west zone & corporate office twitter cell and resolved complaints on real-time basis (within 2 hours) • Facilitated inspections on site & train from where complaint came, took remedial action, fined erring vendors• Imposed and realized fines from complaints & inspections of over Rs 1.50 Cr in 2020 – 2021 • Prepared Action Taken Report (ATR) and updated e-CSIM on a daily basis• Respond to all RTI cases, submit reports on status to CO

Aurangabad Area, India

Taj Hotels Resorts and Palaces is a global chain of hotels and resorts. A part of the Tata Group, one of India's largest business conglomerates, Taj Hotels Resort and Palaces own and operate 76 hotels, 7 palaces, serviced apartments,6 private islands and 12 resorts and spas, spanning 52 destinations in 12 countries across 5 continents and employ over 13000 people.Besides India, Taj Hotels Resort and Palaces are located in the United States of America, England, Africa, the UAE, Maldives, Malaysia, Bhutan, Sri Lanka and Australia.

Kolkata Area, India

Had taught House keeping, Facility Planning and Hospitality

Kolkata, West Bengal, India

Completed training in the core operations viz. Food Production, Rooms Division, F& B service and Accommodation Operations. Along with had the opportunity to work in the allied and important departments i.e. HR dept, Admin and Facility Management.

Postgraduate, Human Resource Management (Pgchrm)

I have got the opportunity to join the program for understanding the challenges in managing human resources for dynamic, success-driven.

Masters, Tourism Management

Mba, Human Resources

Certified Hospitality Training Programme, Hospitality, First

B. Sc. In Hospitality & Hotel Administration, Hotel Manegement, First

West Bengal Council Of Higher Secondary Education, - Physics, Chemistry, Maths, Biology, Languages, First Division

Activities and Societies: Was an active member of the Interact club and the Nature club.

West Bengal Council Of Higher Secondary Education, General Stream, First Division

Activities and Societies: Actively participated in sports, exhibitions, educational excursions and trips, school fests, conferences.