At Dell Technologies, the focus has been on pioneering AI and ML technologies that power self-remediation across our product suite. This journey has seen us transform customer experience through unassisted support and innovative chatbots, a testament to our team's dedication to digital excellence.With a background in software engineering and a progression to product management, my role has evolved to encompass end-to-end ownership of strategic roadmaps and product lifecycles. I have fostered critical partnerships and harnessed data analytics to refine our offerings, ensuring that every initiative is a stride towards smarter, more autonomous technology solutions.