- Responsible for planning and implementing marketing programs- Manage Social Media via Facebook and Instagram- Manage Business Website Daily- Manage Daily Business Operations through training staff and workflow procedures

-Respond to requests for cancellation of services and persuade our customers to remain on board.-Maintain a high level of knowledge of our portfolio of products and services in order to understand customers’ needs.-Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated, applying best in class customer service.-Identify opportunities to turn dissatisfied customers into happy customers.-Follow best practices and customer experience guidelines during customer interactions.-Update customer account records including documenting the details of the communication with the customers.-Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation.

Brand developmentExcelled in daily sales- assisted clients select eyeglass and lens treatments including tints and coatingsEducated patients on proper eyeglass and contact lens careMonitored Office FlowAssisted with Annual Trunk Show; catering to hundreds of new and current patients Attending monthly seminars on product and medical updates

In bound call center environment averaging 35 calls per day in varying support.Assisted customers setting up payroll through IOP for companies with 50+ employeesProvided support with form filings (944, 941, 1099, 940, W2, I-9)Advised customers on federal and state tax payment methods.Developed expert knowledge navigating through product and with tax calculations using IRS tax tablesAssisted with exporting files from IOP to QuickBooks and QuickenWorked with other departments to resolve any product issues and educate customers on product updates.