Priyankar Ghosh Email & Phone Number

St. Louis, Mo, Us

L-2163 Luxembourg, Lu

As VP and Head of all US Originations at Altisource, Priyankar was responsible for profitability, compliance and client management for multiple business operations of Mortgage Real Estate Services (MRES) including Trelix, Altisource Fulfillment Operations, Granite, Title, Trustee, Closing, Recording & Post Closing, and REO Settlement.

L-2163 Luxembourg, Lu

Altisource is a US based financial services company providing solutions for the mortgage and real estate marketplaces. Altisource was spun-off from Ocwen as a separate company in 2009 Responsibilities as VP and Global Head of Operations:o Setting the vision, goals and success criteria for each Line of Business based on overall corporate strategyo Driving financial profitability, service delivery, quality and complianceo Maximizing platform efficiency and enhancing client satisfaction o Collaborating with all stakeholders to innovate new products and expand services to gain market share o Recruiting and developing a diverse, highly knowledgeable and motivated management team Achievements:o From 2014 to 2018, achieved tremendous scale for Origination Services: 8x revenue growth, 3x headcount growtho Scaled up business operations from zero to 600+ FTEs serving ~100 clients and providing full-service mortgage operations: End-to-End fulfillment services for mortgage banks and investorso Transformed Trelix/Originations Services from an ‘overflow boutique’ to a scalable end-to-end fulfillment service provider by introducing Contract Minimums, re-modeling Sales approach and re-engineering Underwriting process (through ‘POD’ model), which resulted in a productivity increase of 300%

L-2163 Luxembourg, Lu

 Achievements:o Built teams across global locations: multiple states within US and 3 offshore locationso Launched a range of origination solution products including: Contract Underwriting, Post-Close and Pre-Fund QC, Corr. Pre-Purchase Reviews, Processing and Closing Services, Certified Loan Reviews, and moreo Conceptualized new products in Commercial Loans, Servicing QC, Component and Advisory Services

West Palm Beach, Florida, Us

§ Achievements:• Launched new loan originations business, developed policies and procedures, implemented tech. systems, etc.• Obtained Standard & Poor’s approval as 3rd party due diligence provider for U.S. residential mortgagebacked securities. Attained regulatory approvals and licenses to originate/underwrite/sell/securitize loans• Headed Loan Modifications (HAMP UW) and other Loan Servicing teams

West Palm Beach, Florida, Us

 Head of Mortgage Servicing Operations in India: Collections, Home Retention, Foreclosure (FC), Bankruptcy (BK), Title, Eviction and REO Sales - 800+ employees across US and India-Mumbai & Bangalore Achieved $2.7 MM cost savings completing six sigma BB project in ‘08 to reduce foreclosure timelines  Automated 3 departments - FC, BK and REO with an overall benefit of $11 MM Authorized signatory for India legal entity

West Palm Beach, Florida, Us

 2+ years in QA, Six Sigma, and Process re-engineering – ownership of regulatory & other compliances Designed, implemented IVR & Web Customer Survey Process - improved CSAT from 4.3 Sigma to 4.7 Sigma in 2 years, established C-Sat Dashboard, 8 lean (VSM, DOE) projects, 1 DFSS ($1MM), etc. Improved unsecured collections in 2007 from 10% to 28% generating $0.1 MM revenue Reduced variability using six-sigma, improved collector performance by 25%, loan mod & REO sales by 10%

Miami, Fl, Us

Prior to joining Ocwen, I managed large ops teams in Sitel (BPO). Salient feats: Set up India operations for Dell Technical & Billing Support, managed 120 employees, revenue $1Mn per annum.  Transitioned projects to Philippines in 2004 Awarded ‘Best Service Delivery Manager’ for 3 successive quarters in 2005, and ‘Shining Star’ & Employee of the Year nominee in 2004 for topping customer satisfaction, resolution rates, etc.

 Pilot team for outsourcing project for US ISP client. Obtained best-in-class scores for tech resolution rates & customer service Best Team Lead award, ‘Pragati’ award for innovative idea, 1st certified Six Sigma GB in location, COPC coordinator, et al.

Gurgaon, Haryana, In

Java, C, C+, Linux programmer

Management Certificate, Innovation Acceleration Program

Management, Business Administration And Management, General

B.Sc. Electronics, Physics, Electronics, Maths

Six Sigma Black Belt, Quality

Nationwide Mortgage Licensing System & Registry, License #268244

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