Priyanka Singh Email & Phone Number

Netherlands

Netherlands

Created complete customized application from 0 to 1 on Apptio target process setupIntegrated Apptio TargetProcess with Microsoft Entra SSOExploring Apptio and Microsoft Azure integration

Hyderabad Area, India

•Performed QA testing for features to deliver high quality clarity PPM version•Collaborated with cross-functional teams to generate new feature ideas/fix existing bugs • Key contributor to the Hypergrowth stage of the product from the early versions of Clarity PPM, which were as low as 14.3 to 16.0.Product management activities:- •Increased user adoption by 20% through an iterative process of gathering customer feedback and improving onboarding•Actively supported and managed a select key accolunts in North America that resulted in 20% higher CSAT •Delivered multiple product knowledge sessions through product demos and sales engagement training to internal stakeholders• Reported multiple defects with engineering team with collaboration to fix and deploy in the same Sprint cycle.• Creation of Objects, Creating Attributes, lookups, NSQL, Queries, Portlet, Portlet Pages using XML and HTML.• Handled 4000 cases in 4 years with great CSAT, also reported multiple defects in the product, created documentation for the partner (HCL). Earned Equity award for performance and promotion

Gurgaon, India

• Created ServiceNow ITSM requests and handled projects in ServiceNow for a client• Created SSO integration with active directory and clarity PPM and ServiceNow for smooth login experience. • Led the migration of the company's Oracle to post-grace database project at Accenture, updating 30 client-facing websites based on SaaS and one internal administration site, while ensuring compliance with relevant regulations.• Servicenow Developer testing for the customized configuration for client • Always have MTR of less than 3 days for any case. • Form and Field Configuration: Customize forms and fields within ServiceNow to capture and display relevant information• Created Service Now users and troubleshoot service now cases with respect to LDAP/Incidents.Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.Customized the used Change Application to personalize menus and rules as per process requirementsWorked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.• Developed API integrations for bulk data upload/editing and implemented Single Sign-On (SSO) integration with Clarity PPM and OKTA, enhancing system functionality and security.

Postgraduate Degree, Business Administration And Management, General

Bachelor Of Technology - Btech, Electronics And Instrumentation