Priyank Gautam Email & Phone Number

Bengaluru, Karnataka, India

• Responsible for planning, developing, and executing one to many global customer engagement CS programs across the customer lifecycle stage.• Handling online one to many programs across geographies (IN | META | SEA | US | EU). • Define program objectives, scope, and success criteria and ensure that programs are completed successfully and deliver value to stakeholders.• Collaborate with cross-functional teams such as Customer Success, Marketing, Product Marketing, Product Management to identify webinar objectives, target audience, and desired outcomes and ensure the timely and efficient delivery of programs.• Develop webinar content, including presentation slides, videos, and interactive elements.• Coordinate with subject matter experts and presenters to ensure timely content creation and rehearsal.• Manage scheduling, logistics, and technical requirements of webinars, ensuring a smooth and seamless execution.• Evaluate the success of webinars by analyzing attendance, engagement, feedback, and other relevant metrics.• Generate reports summarizing webinar performance and audience feedback for internal stakeholders.• Identify areas for improvement and implement strategies to enhance future webinar experiences.• Identifying leads and opportunities post webinars and assigning them to the respective CSM for further follow ups.

Bengaluru, Karnataka, India

• Building & Maintaining strong partnership with customers.• Responsible for contract renewal negotiations and reducing churn.• Contributing to company's revenue growth by focusing on renewals and upselling.• Ensuring the NPS targets are met.• Managing support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales.• Scheduling customer maintenances and ensure appropriate quality checks have been completed.• Managing customer projects and oversee maintenance schedules for on time delivery.• Review service failures and produce incident reports when required.• Validate, negotiate and process service credits.• Produce and maintain service improvement plans.• Ensure appropriate documentation is in place for specific support requirements i.e. Device/Account level instructions.• Organize and chair customer meetings.• Produce ad-hoc reports when required i.e. MAR,SIR.• Responsible for adhering to company security policies and procedure as directed.• Identifying and assisting with coaching and development for team members.

Bengaluru, Karnataka, India

Bengaluru, Karnataka

• Onboarding New Customers with Integration Support, Service Enablement, Usage Optimisation, Retain and Grow, Reduce Churns, Revenue Growth, Renewal Program and Improve Product Flows• Implementing quantitative and qualitative analysis to drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction• Training new hires on Web Personalisation product• Delivering QBR/CBR• Advising clients on the most effective ways to use the MoEngage Platform• Single POC for the customer within MoEngage, work strategically to ensure the growth on the account• Develop and evangelize a vision for the overall Customer Success mission on a operational and strategic level• Work cross-functionally to ensure timely resolution on the zoning issues• Escalation point for customer issues to ensure they resolved quickly• Responsible to get customer feedback to enable ongoing improvement of MoEngage products and services• Analyzing market trends and developments impacting the industry• Developing and maintaining long-term relationships with key stakeholders• Responsible for planning and executing multiple internal projects

Bengaluru Area, India

• Onboarding New Customers with Integration Support, Service Enablement, Usage Optimisation, Retain and Grow, Reduce Churns, Revenue Growth, Renewal Program and Improve Product Flows• Implementing quantitative and qualitative analysis to drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction• Delivering QBR/CBR • Advising clients on the most effective ways to use the MoEngage Platform• POC for the customer within MoEngage, work strategically to ensure the growth on the account • Develop and evangelize a vision for the overall Customer Success mission on a operational and strategic level• Work cross-functionally to ensure timely resolution on the zoning issues• Escalation point for customer issues to ensure they resolved quickly• Responsible to get customer feedback to enable ongoing improvement of MoEngage products and services• Analyzing market trends and developments impacting the industry• Developing and maintaining long-term relationships with key stakeholders

Bangalore

• Act as a primary point of contact for a named Customer base to own, manage and escalate business & service issues• Align and work closely with the Sales team to manage customer relationships, drive customer satisfaction and achieve business objectives• Advocate Customer requirements and expectations within Akamai• Managing cross functional activities to ensure timeliness resolution• Accomplish KPI targets set around responsiveness, proactivity, quality and compliance• Identify and prioritize accounts based on strategic value, growth opportunity, outstanding issues, and renewal timeframe• Maintain analytics on CSAT/NPS Management, QBR delivery and Growth Forecasting • Existing/New account management, POC management and opportunity scoping• Strategize Up Sell and cross sell solutions to existing customers• Contribute towards creating various valuable business report

• Renewal / Churn reporting and analysis.• Engaging and driving key relationships across cross-functional and cross-organizational environment to analyze program feasibility, success criteria, impact and resources• Worked on the projects: Customer Risk Report, Service Improvement Plan and Renewal Playbook

Bangalore

The company is the distributor for Adinco Distilleries located in Goa. It offers wide variety of spirits and Indian made liqueur. Working as the management trainee in the field of brand building the objective was to increase the brand placement in pubs/lounges which will help increase the revenue and brand foot print. Responsible for hosting several events for the promotion of the drinks and the clients. Providing ideas to penetrate the liqueur market and focus on the client servicing.

Luebeck, Germany

Academic project (Strategic Entry of German Food Processing Company into India) with the above mentioned company through University of Applied Sciences, Lṻbeck. Working on to understand the Indian consumer preferences and attitude towards the frozen or packaged food products which you help the company identify the challenges and opportunities.

Bangalore

Verified the loans for a Wisconsin based leading Mortgage company in accordance with the document submitted by the borrower. Based on submitted documentation, took judgment calls on whether close the case or investigate further

Pgdm, Marketing/Marketing Management, General

Activities and Societies: Best Manager at ‘Diakrishi’, National Management & Cultural Fest organized by Mount Carmel Institute.

Bachelor'S Degree, Computer Application

PROJECTS: • Hospital Management System: Built a database management system to capture all the details of the people involved with day.

Class 12, Science

Activities and Societies: Inter School Cricket Competition

High School, Grade 10

Activities and Societies: Paragraph Writing in Leo Club Of Shillong, Quiz Team, Worked with Helpage society fo the cause of the natural.