Priyanksha Deb Email & Phone Number

Gurugram, Hr, In

Gurugram, Hr, In

Gurugram, Haryana, India

Gurugram, Haryana, India

Dedicated Customer Success Team Lead with a proven track record of building and maintaining strong client relationships. Skilled in understanding and fulfilling client staffing needs through strategic planning and effective communication. Proficient in proactively addressing client concerns to ensure high satisfaction levels and identify areas for improvement. Experienced in coordinating and managing daily shift bookings, prioritizing tasks, and ensuring accurate documentation. Collaborative leader with a focus on achieving key performance indicators including revenue generation, client retention, and satisfaction scores.

Gurugram, Haryana, India

Experienced Customer Service Specialist adept at updating account information, processing electronic ticketing requests, and providing tailored assistance to customers. Proficient in promptly addressing inquiries and resolving complaints while ensuring adherence to airport rules and guidelines. Skilled in effectively communicating with passengers and addressing their special needs or wants to ensure a seamless experience.

Gurugram, Haryana, India

Invoice Dispute Specialist: Proficient in collecting past due invoices, resolving disputes, and providing exemplary customer service. Skilled in researching and analyzing discrepancies, implementing collections strategies, and recommending process improvements. Collaborates effectively with internal departments and escalates issues when necessary.

Gurugram, Haryana, India

Telecom Billing and Settlement Manager: Oversees billing and settlement operations for a diverse portfolio of 45 telecom carriers, ensuring accurate and timely invoicing in multiple currencies. Manages net settlement balances, collaborates with finance and commercial teams on payments and pricing, and maintains cash flow reports. Expert in dispute resolution, monitoring accounts input, and ensuring compliance with security and audit requirements. Recognized for exceptional collections and debt reduction achievements over two consecutive years.