Priyanshu Kumar Email and Phone Number

• Leading backend team with 4-5 interns, managing projects, conducting code reviews, and overseeing deployments to ensure efficient and high-quality development processes.• Implemented a collaborative system for seamless partnerships with businesses like BluSmart, Ketto, Livlong, and FlipHealth, resulting in improved integration and expanded partnerships.• Developed an Instant Connect feature enabling users to connect with an expert within 15 minutes, distinguishing our service as a first-of-its-kind in the industry.• Implemented support for offline experts, allowing users to schedule appointments and visit experts at their provided addresses.• Implemented email login, enabling access and security, facilitating expansion into 10 new countries.• Implemented the "Find My Relevant Expert" feature, offering users the best-matched expert based on a series of answered questions.• Implemented automated refund system for customer cancellations, ensuring efficient reimbursement process for sessions.• Implemented automated expert onboarding and management system, empowering experts to seamlessly update their availability and unavailability.• Lowered API latency from 1200-1300ms to 300-400ms by implementing caching, optimizing queries and enabling asynchronous processing.

• Led a team in developing the Control Tower system, which automates tasks for the Control Tower team. Utilizing the chain of responsibility design pattern, this system generates tasks based on click post (ecommerce shipping & courier integration platform) status codes. It successfully reduced the RTO from 65% to 42%.• Developed Carebuddy Management, an internal task generation system for operations employees. Its main purpose is to enhance the efficiency of fulfilling customer orders for medical packages. By automating and streamlining various processes, it simplifies the workflow and improves the overall customer experience• Created a project for masking customer phone numbers to enhance privacy and prevent data leaks.• Added a video of the day feature for our customers who purchase packages. This increased the engagement time from 2 minutes to 8 minutes on the therapy worksheets page.

• Worked in Selling Partner Financial Tech team• Created a centralized validation service for vendor central disputesas major project. Utilized design patterns like command, factory, and strategy to address design requirements.