Priyanshu Tripathi Email and Phone Number

Interacted with client and internal teams to turn client requirements and transform into turnkey solutions.Worked on Incident Management and Change Management.Handled portfolio of initiatives to support organization's goals.Prepared presentations for respective stakeholders which includes detailing project scope, progress, and results.Tracked MTTR (Mean Time to Resolve) for the tasks assigned to the teams.Created and maintained project documentation to drive transparency with stakeholders.Participate in incident response activities, including investigating security breaches and assisting with forensic analysis.Exposure on ITIL driven projects (Change Management, Incident management, Enhancement Management).Excellent problem-solving skills, team player with good communication skills. Client Relationship Management. Handled portfolio of initiatives to support organization's goals. Liaised with project managers to evaluate project scope and define milestones and deadlines. Served as point-of-contact to support order management, testing and reporting.