System Administrator
Current• Product Administrator( Healthcare & Information Management software)• Service desk analyst / Helpdesk• Testing identified issues and creating reports to the client information software provider.• Gather and document end user requirements and evaluate possible solutions.• Creating new and/or redesigned existing, objects and dashboards for enhancements to the client information software.• Communicate and coordinate with the software developers for technical support• Day to day resolving technical related helpdesk tickets form end-users.• Assist in data reporting, collaborating with Information Management Specialists to design and maintain multipledatabases, create reports, and analyze data for management and partners.• Develop and monitor quarterly performance and quality indicator reports related to the shared record, includingdowntime and enhancements